This research project deals with the important and contemporary topic of public health services in regional New South Wales (NSW), Australia. There is an increasing emphasis on meeting the healthcare needs of culturally and linguistically diverse (CALD) communities in Australia. Negotiating the point of culturally appropriate care and the transition to palliative care requires effective communication and sensitivity to socio-cultural, religious, spiritual and linguistic needs. This can be a challenging process for clinicians, patients, and families. Methodology is exploratory empirical case study.