• 28 Citations
  • 3 h-Index
20032019

Research output per year

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Research Output

  • 28 Citations
  • 3 h-Index
  • 6 Article
  • 4 Conference paper
  • 1 Commissioned report
  • 1 Textbook/Reference book

The market performance indicator: a macro understanding of service provider switching

D'Alessandro, S., Johnson, L., Gray, D. M. & Carter, L., Jul 2015, In : Journal of Services Marketing. 29, 4, p. 302-313 12 p.

Research output: Contribution to journalArticle

3 Citations (Scopus)
5 Downloads (Pure)

The influence of inertia on brand switching behaviour

Gray, D., D'Alessandro, S. & Carter, L., 2016, Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing: Proceedings of the 2013 World Marketing Congress. Campbell, C. & Ma, J. J. (eds.). Springer, p. 779-787 8 p.

Research output: Book chapter/Published conference paperConference paper

File
141 Downloads (Pure)

The I love to hate them relationship with cell phone service providers: the role of customer inertia

Carter, L., Gray, D., D'Alessandro, S. & Johnson, L., 2016, In : Services Marketing Quarterly. 37, 4, p. 1-12 12 p.

Research output: Contribution to journalArticle

2 Citations (Scopus)

State of the mobile nation: Switching Attitudes and Behaviours of Mobile Phone Service Providers in Australia: Final report

Gray, D., D'Alessandro, S. & Carter, L., 2012, Sydney: Macquarie University. 116 p.

Research output: Book/ReportCommissioned report

Open Access
File
104 Downloads (Pure)

State of the mobile nation: A case of distrust and unmet consumer expectations

Gray, D., D'Alessandro, S. & Carter, L., 2012, ANZMAC 2012: Sharing the cup of knowledge. Adelaide: ANZMAC, p. 1-6 6 p.

Research output: Book chapter/Published conference paperConference paper

Open Access
File
6 Downloads (Pure)

Services marketing

Chitty, W., D'Alessandro, S., Gray, D. & Hughes, A., 22 May 2019, 2nd ed. Melbourne Australia: Oxford University Press Australia and New Zealand. 494 p.

Research output: Book/ReportTextbook/Reference book

Push-pull factors in switching mobile service providers

D'Alessandro, S., Gray, D. & Carter, L., 2012, ANZMAC 2012: Sharing the cup of knowledge. Adelaide: ANZMAC, p. 1-8 8 p.

Research output: Book chapter/Published conference paperConference paper

Open Access
File
30 Downloads (Pure)

Push- pull factors in brand switching

D'Alessandro, S., Gray, D. & Carter, L., 2012, 26th ANZAM: Managing for Volatility and Instability. ANZAM

Research output: Book chapter/Published conference paperConference paper

Open Access
File
225 Downloads (Pure)

Inertia in Services: Causes and consequences for switching

Gray, D. M., D'Alessandro, S., Johnson, L. W. & Carter, L., 2017, In : Journal of Services Marketing. 31, 6, p. 485-498 15 p., 2.

Research output: Contribution to journalArticle

10 Citations (Scopus)

Consumer satisfaction versus churn in the case of upgrades from 3G to 4G cell networks

D'Alessandro, S., Johnson, L., Gray, D. & Carter, L., Dec 2015, In : Marketing Letters. 26, 4, p. 489-500 12 p.

Research output: Contribution to journalArticle

Open Access
File
5 Citations (Scopus)
41 Downloads (Pure)
Open Access
File
20 Downloads (Pure)

Ascorbic acid and hydrogen peroxide (Fenton's reagent) induced changes in gelatin systems

Farahnaky, A., Gray, D. A., Mitchell, J. R. & Hill, S. E., 2003, In : Food Hydrocolloids. 17, 3, p. 321-326 6 p.

Research output: Contribution to journalArticle

8 Citations (Scopus)