• 23 Citations
  • 3 h-Index
20032019

Research output per year

If you made any changes in Pure these will be visible here soon.

Research Output

  • 23 Citations
  • 3 h-Index
  • 6 Article
  • 4 Conference paper
  • 1 Commissioned report
  • 1 Textbook/Reference book
Filter
Article
2017

Inertia in Services: Causes and consequences for switching

Gray, D. M., D'Alessandro, S., Johnson, L. W. & Carter, L., 2017, In : Journal of Services Marketing. 31, 6, p. 485-498 15 p., 2.

Research output: Contribution to journalArticle

8 Citations (Scopus)
2016
Open Access
File
17 Downloads (Pure)
1 Citation (Scopus)
2015

Consumer satisfaction versus churn in the case of upgrades from 3G to 4G cell networks

D'Alessandro, S., Johnson, L., Gray, D. & Carter, L., Dec 2015, In : Marketing Letters. 26, 4, p. 489-500 12 p.

Research output: Contribution to journalArticle

Open Access
File
3 Citations (Scopus)
35 Downloads (Pure)

The market performance indicator: a macro understanding of service provider switching

D'Alessandro, S., Johnson, L., Gray, D. M. & Carter, L., Jul 2015, In : Journal of Services Marketing. 29, 4, p. 302-313 12 p.

Research output: Contribution to journalArticle

3 Citations (Scopus)
5 Downloads (Pure)
2003

Ascorbic acid and hydrogen peroxide (Fenton's reagent) induced changes in gelatin systems

Farahnaky, A., Gray, D. A., Mitchell, J. R. & Hill, S. E., 2003, In : Food Hydrocolloids. 17, 3, p. 321-326 6 p.

Research output: Contribution to journalArticle

8 Citations (Scopus)