Dr Julie Maclean is a researcher whose experience spans across delivering a range of strategic technology and business research over the last twenty-five years. She started consulting in 2018 to provide advice to businesses to improve engagement, processes and technology with their customers with a key focus on human and technology interactions. A key focus area is implementing digital customer experience to facilitate effective online interactions. She has been completing a range of research studies over the last ten years on online communication, social media, privacy, cyber security, freedom of expression, loneliness, social connectedness, well-being, social rewards and online photo sharing.