An analysis of service costing and cost shifting for libraries in the ACT

Prize: GrantSuccessful


This research investigates the community digital inclusion responsibilities increasingly
being shouldered by Public Libraries (PLs) in Australia. The rationale is that expectations
of stakeholders and library funding bodies are progressively towards libraries having to
provide physical and digital safety net and training for the vulnerable in the community,
in addition to its core information functions. While public libraries have willingly
assumed this role, lack of recognition and resource support need to be addressed as it is
perceived that a range of government agencies are cost and service shifting their
workloads to the libraries. Therefore, this study aims to explore the current design and
delivery of digital services and other resources in PLs to ensure that they continue to
support the community.
Degree of recognitionRegional
Granting OrganisationsLibraries ACT (Australian Capital Territory)