Achieving quality in ecotourism: Tools in the tool box

Rosemary Black, Alice Crabtree

Research output: Book chapter/Published conference paperChapter (peer-reviewed)peer-review

11 Citations (Scopus)
140 Downloads (Pure)


This chapter introduces the spectrum of quality assurance tools that have been developed and applied in the ecotourism industry to address and improve quality. Specifically the chapter looks at awards of excellence, codes of conduct, certification and accreditation, and monitoring and evaluation. The latter part of the chapter provides a more detailed overview of certification programs. This emphasis on certification reflects the benefits of this approach over other voluntary initiatives such as awards and codes, and the increasing number of programs throughout the world. Each of the chapters in Part One provides a detailed analysis of a particular quality assurance tool.
Original languageEnglish
Title of host publicationQuality assurance and certification in ecotourism
EditorsRosemary Black, Alice Crabtree
Place of PublicationWallingford, Oxon, UK
Number of pages7
ISBN (Print)9781845932374
Publication statusPublished - Sept 2007


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