An autoethnography on training in transactional analysis

Research output: Other contribution to conferenceAbstractpeer-review


Communication is vital for organisational success; however, internal communication is often neglected. This study explored how internal training can improve communication skills when using Transactional Analysis (TA). A Swiss organisation that supports jobseekers to reintegrate into the workplace was used as a case study. Applying Anderson’s (2006) analytic autoethnography, I participated in a TA training for personal consultants and administrative staff. Analytic autoethnography includes being a full member of a group under investigation, reflective writing, being visible as-in the study, and committing to a theoretical agenda. Autoethnographic work aims to understand the various layers of a phenomenon (e.g., TA training) and to connect personal experience to the dimension of culture. As a result of reflection and abstraction, the Tree of Trust illustrates that long-lasting TA applications can provide a safe learning culture, enabling people to trust themselves and each other and to learn effectively in a group.
Original languageEnglish
Publication statusPublished - 2021
EventDocFest 21 - Online, Australia
Duration: 26 May 202128 May 2021 (Link for 2022 Event)


ConferenceDocFest 21
Abbreviated titleOnline conference for PhD students and their supervisors
OtherAfter a 5-year break DocFest returns as a fully online conference to allow maximum accessibility and a brilliant line-up of keynotes, workshops and panels.

As a researcher, you will have the opportunity to develop your knowledge and skills, engage in the CSU research community, contribute to knowledge in your chosen discipline, and ultimately make an impact to community, industry and society.

DocFest21 will offer graduate researchers and their supervisors a range of inspiring and informative sessions and showcase our researchers and their experiences within the CSU community through a range of interactive workshops, panels and breakout sessions.

There is an opportunity for all HDR candidates and supervisors/staff to present short and long papers on a wide range of themes and a poster competition.

We will also be presenting the 2021 3-MinuteThesis heats over the three days of the conference.

Join us on 26-28 May 2021 to celebrate DocFest21! Making the most of your research journey.
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