An empirical 3-D user satisfaction model in wireless data networks

Milosh Ivanovich, Paul Fitzpatrick, Michael Beresford, Anthony Saliba

Research output: Book chapter/Published conference paperConference paperpeer-review

2 Citations (Scopus)

Abstract

We present an empirical 3-D user satisfaction model dealing with quality of service (QoS) in 2.5/3G wireless data networks. An OSI-based hierarchical framework is proposed, with mappings between performance attributes of adjacent network layers in a wireless environment. This concept is effectively a data-centric variant of a voice-service mean opinion score (MOS) to quantify user-perceived QoS, albeit in a multidimensional sense. The proposed approach is validated with a comprehensive 166-participant experiment encompassing the relationships between the top three levels of the framework: User-perceived, application- and Internet protocol (IP)-layer QoS. Finally, a wireless access technology mapping method is synthesised, aimed at giving engineers and application developers insight into the approximate bounds of an application's user-level performance for a given access technology.
Original languageEnglish
Title of host publicationPersonal, Indoor and Mobile Radio Communications. PIMRC 2004
Subtitle of host publication2004 15th IEEE International Symposium
Place of PublicationPiscataway, New Jersey
PublisherIEEE
Pages1236-1240
Number of pages5
Volume2
ISBN (Electronic)0780385233
Publication statusPublished - 2004
EventIEEE International Symposium on Personal and Indoor Mobile Radio Conference - Barcelona, Spain, Spain
Duration: 05 Sep 200408 Sep 2004

Conference

ConferenceIEEE International Symposium on Personal and Indoor Mobile Radio Conference
Country/TerritorySpain
Period05/09/0408/09/04

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