An empirical 3-D user satisfaction model in wireless data networks

Milosh Ivanovich; Paul Fitzpatrick; Michael Beresford; Anthony Saliba

An empirical 3-D user satisfaction model in wireless data networks

Milosh Ivanovich
, Paul Fitzpatrick
, Michael Beresford
, Anthony Saliba

Psychology

Research output: Book chapter/Published conference paper › Conference paper › peer-review

2 Citations (Scopus)

Abstract

We present an empirical 3-D user satisfaction model dealing with quality of service (QoS) in 2.5/3G wireless data networks. An OSI-based hierarchical framework is proposed, with mappings between performance attributes of adjacent network layers in a wireless environment. This concept is effectively a data-centric variant of a voice-service mean opinion score (MOS) to quantify user-perceived QoS, albeit in a multidimensional sense. The proposed approach is validated with a comprehensive 166-participant experiment encompassing the relationships between the top three levels of the framework: User-perceived, application- and Internet protocol (IP)-layer QoS. Finally, a wireless access technology mapping method is synthesised, aimed at giving engineers and application developers insight into the approximate bounds of an application's user-level performance for a given access technology.

Original language	English
Title of host publication	Personal, Indoor and Mobile Radio Communications. PIMRC 2004
Subtitle of host publication	2004 15th IEEE International Symposium
Place of Publication	Piscataway, New Jersey
Publisher	IEEE
Pages	1236-1240
Number of pages	5
Volume	2
ISBN (Electronic)	0780385233
Publication status	Published - 2004
Event	IEEE International Symposium on Personal and Indoor Mobile Radio Conference - Barcelona, Spain, Spain Duration: 05 Sept 2004 → 08 Sept 2004

Conference

Conference	IEEE International Symposium on Personal and Indoor Mobile Radio Conference
Country/Territory	Spain
Period	05/09/04 → 08/09/04

Cite this

@inproceedings{d5b1bf5e47444aaeb2108775f958e462,

title = "An empirical 3-D user satisfaction model in wireless data networks",

abstract = "We present an empirical 3-D user satisfaction model dealing with quality of service (QoS) in 2.5/3G wireless data networks. An OSI-based hierarchical framework is proposed, with mappings between performance attributes of adjacent network layers in a wireless environment. This concept is effectively a data-centric variant of a voice-service mean opinion score (MOS) to quantify user-perceived QoS, albeit in a multidimensional sense. The proposed approach is validated with a comprehensive 166-participant experiment encompassing the relationships between the top three levels of the framework: User-perceived, application- and Internet protocol (IP)-layer QoS. Finally, a wireless access technology mapping method is synthesised, aimed at giving engineers and application developers insight into the approximate bounds of an application's user-level performance for a given access technology.",

author = "Milosh Ivanovich and Paul Fitzpatrick and Michael Beresford and Anthony Saliba",

note = "Imported on 03 May 2017 - DigiTool details were: publisher = Piscataway, New Jersey: IEEE, 2004. Event dates (773o) = 5-8 Sept 2004; Parent title (773t) = IEEE International Symposium on Personal and Indoor Mobile Radio Conference.; IEEE International Symposium on Personal and Indoor Mobile Radio Conference ; Conference date: 05-09-2004 Through 08-09-2004",

year = "2004",

language = "English",

volume = "2",

pages = "1236--1240",

booktitle = "Personal, Indoor and Mobile Radio Communications. PIMRC 2004",

publisher = "IEEE",

address = "United States",

}

Ivanovich, M, Fitzpatrick, P, Beresford, M & Saliba, A 2004, An empirical 3-D user satisfaction model in wireless data networks. in Personal, Indoor and Mobile Radio Communications. PIMRC 2004: 2004 15th IEEE International Symposium. vol. 2, IEEE, Piscataway, New Jersey, pp. 1236-1240, IEEE International Symposium on Personal and Indoor Mobile Radio Conference, Spain, 05/09/04.

An empirical 3-D user satisfaction model in wireless data networks. / Ivanovich, Milosh; Fitzpatrick, Paul; Beresford, Michael et al.
Personal, Indoor and Mobile Radio Communications. PIMRC 2004: 2004 15th IEEE International Symposium. Vol. 2 Piscataway, New Jersey: IEEE, 2004. p. 1236-1240.

Research output: Book chapter/Published conference paper › Conference paper › peer-review

TY - GEN

T1 - An empirical 3-D user satisfaction model in wireless data networks

AU - Ivanovich, Milosh

AU - Fitzpatrick, Paul

AU - Beresford, Michael

AU - Saliba, Anthony

N1 - Imported on 03 May 2017 - DigiTool details were: publisher = Piscataway, New Jersey: IEEE, 2004. Event dates (773o) = 5-8 Sept 2004; Parent title (773t) = IEEE International Symposium on Personal and Indoor Mobile Radio Conference.

PY - 2004

Y1 - 2004

N2 - We present an empirical 3-D user satisfaction model dealing with quality of service (QoS) in 2.5/3G wireless data networks. An OSI-based hierarchical framework is proposed, with mappings between performance attributes of adjacent network layers in a wireless environment. This concept is effectively a data-centric variant of a voice-service mean opinion score (MOS) to quantify user-perceived QoS, albeit in a multidimensional sense. The proposed approach is validated with a comprehensive 166-participant experiment encompassing the relationships between the top three levels of the framework: User-perceived, application- and Internet protocol (IP)-layer QoS. Finally, a wireless access technology mapping method is synthesised, aimed at giving engineers and application developers insight into the approximate bounds of an application's user-level performance for a given access technology.

AB - We present an empirical 3-D user satisfaction model dealing with quality of service (QoS) in 2.5/3G wireless data networks. An OSI-based hierarchical framework is proposed, with mappings between performance attributes of adjacent network layers in a wireless environment. This concept is effectively a data-centric variant of a voice-service mean opinion score (MOS) to quantify user-perceived QoS, albeit in a multidimensional sense. The proposed approach is validated with a comprehensive 166-participant experiment encompassing the relationships between the top three levels of the framework: User-perceived, application- and Internet protocol (IP)-layer QoS. Finally, a wireless access technology mapping method is synthesised, aimed at giving engineers and application developers insight into the approximate bounds of an application's user-level performance for a given access technology.

M3 - Conference paper

VL - 2

SP - 1236

EP - 1240

BT - Personal, Indoor and Mobile Radio Communications. PIMRC 2004

PB - IEEE

CY - Piscataway, New Jersey

T2 - IEEE International Symposium on Personal and Indoor Mobile Radio Conference

Y2 - 5 September 2004 through 8 September 2004

ER -

An empirical 3-D user satisfaction model in wireless data networks

Abstract

Conference

Fingerprint

Cite this