Analysis of ICT value creation in organisations: Application of systems theory

The objective of this study is to analyse how interactions among elements of an ICT value creation system influence ICT value creation in three companies. The systems theory approach was used to analyse five dimensions of the three ICT value creation systems—the identity, drivers, outcomes, goals and trends. Data on the strength and direction of each interaction in the system were collected via a survey with 31 participants: IT managers, senior managers, members of boards of directors and other employees. Factors found to be in common to the three systems are identified and discussed in more detail thus providing further understanding about ICT value creation and the factors which influence it. As a result, the study further develops the Resource Based View argument that ICT has the potential to influence a company’s performance only in interaction with other organisational resources. Further research using structural equation modelling is suggested to investigate specific relationships.