Assessing technologies for information sharing in international research teams: Developing an intercultural heuristic evaluation tool

Research output: Book chapter/Published conference paperConference paper

2 Citations (Scopus)

Abstract

Collaborative research teams working in developing countries rely on information and computer technologies (ICTs), both hardware and software, to overcome barriers to information sharing including, language, distance, time, economic development and politics. However, studies have shown impediments to information sharing between team members from different cultures, nations and institutions. This paper reports on a study in which a model was developed to highlight the most important barriers for communication and information sharing in international research teams, which was the basis for the development of a heuristic evaluation tool. The communication model was created using the results of 30 semi-structured interviews with agricultural scientists working in international research teams based in Australia and Lao People's Democratic Republic. Interview data outline a number of barriers and facilitators for team communication, which informed the development of eight intercultural heuristics. These were combined with Jakob Nielsen's general usability heuristics to form the intercultural heuristic evaluation tool, or I-CHET. The tool was then tested in a pilot study to assess the utility and usability of two ICTs used by international research teams: email and Skype. The initial assessment using I-CHET showed that while email theoretically lacked the richness of cues seen in Skype, email better complied with the needs of international research groups for sharing information and communicating in multicultural teams dispersed over language, cultural and geographic divides.
Original languageEnglish
Title of host publicationProceedings of the 80th Annual Meeting of the Association for Information Science and Technology
Subtitle of host publicationDiversity of Engagement: Connecting People and Information in the Physical and Virtual Worlds
Pages446-454
Number of pages9
Volume54
Edition1
DOIs
Publication statusPublished - 24 Oct 2017
Event2017 Annual Meeting of the Association for Information Science & Technology: 80th ASIS&T Annual Meeting - Crystal City Hyatt, Washington, United States
Duration: 27 Oct 201701 Nov 2017
https://www.asist.org/events/annual-meeting-2017/ (Conference website)

Publication series

NameProceedings of the Association for Information Science and Technology
PublisherJohn Wiley & Sons
ISSN (Print)2373-9231

Conference

Conference2017 Annual Meeting of the Association for Information Science & Technology
Abbreviated titleDiversity of Engagement: Connecting People and Information in the Physical and Virtual Worlds
CountryUnited States
CityWashington
Period27/10/1701/11/17
Other2017 is a special year for the Association for Information Science & Technology (ASIS&T) as we are reaching an 80-year milestone of our establishment. The theme of ASIS&T 2017 is focused on the diverse ways in which people from different backgrounds, cultures, and disciplines forge connections with each other, discover and use information, and engage with technology. We will address the opportunities and challenges of navigating through physical and digital/virtual realm with computers, tablets or smartphones to interact in work and everyday activities. Within this information environment, there also are those who choose to disengage, and those who have no access to or knowledge of technology, widening the digital divide. ASIS&T 2017 will provide an interactive platform for exploration of these complex and rapidly changing technological and socio-cultural developments. The ASIS&T Annual Meeting is a premier, peer-reviewed international conference that gathers scholars and practitioners from around the globe to share research, innovations, and insights regarding how information and technology mediate the creation and use of knowledge within and across cultures and enhance lives. Paper, poster, panel and workshop submissions that focus on the conference theme, as well as the production, discovery, recording, storage, representation, retrieval, presentation, manipulation, dissemination, use, and evaluation of information and on the tools and techniques associated with these processes are welcome. The conference embraces plurality in methods and theories, and encompasses research and development from a broad spectrum of domains, as encapsulated in ASIS&T’s many special interest groups (SIGs).
Internet address

Fingerprint

heuristics
Electronic mail
evaluation
Communication
communication
Developing countries
Computer hardware
Laos
interview
language
hardware
Economics
developing country
politics
economics
Group

Cite this

Ward, W. S., & Given, L. M. (2017). Assessing technologies for information sharing in international research teams: Developing an intercultural heuristic evaluation tool. In Proceedings of the 80th Annual Meeting of the Association for Information Science and Technology: Diversity of Engagement: Connecting People and Information in the Physical and Virtual Worlds (1 ed., Vol. 54, pp. 446-454). (Proceedings of the Association for Information Science and Technology). https://doi.org/10.1002/pra2.2017.14505401048
Ward, Wesley S. ; Given, Lisa M. / Assessing technologies for information sharing in international research teams : Developing an intercultural heuristic evaluation tool. Proceedings of the 80th Annual Meeting of the Association for Information Science and Technology: Diversity of Engagement: Connecting People and Information in the Physical and Virtual Worlds. Vol. 54 1. ed. 2017. pp. 446-454 (Proceedings of the Association for Information Science and Technology).
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Ward, WS & Given, LM 2017, Assessing technologies for information sharing in international research teams: Developing an intercultural heuristic evaluation tool. in Proceedings of the 80th Annual Meeting of the Association for Information Science and Technology: Diversity of Engagement: Connecting People and Information in the Physical and Virtual Worlds. 1 edn, vol. 54, Proceedings of the Association for Information Science and Technology, pp. 446-454, 2017 Annual Meeting of the Association for Information Science & Technology, Washington, United States, 27/10/17. https://doi.org/10.1002/pra2.2017.14505401048

Assessing technologies for information sharing in international research teams : Developing an intercultural heuristic evaluation tool. / Ward, Wesley S.; Given, Lisa M.

Proceedings of the 80th Annual Meeting of the Association for Information Science and Technology: Diversity of Engagement: Connecting People and Information in the Physical and Virtual Worlds. Vol. 54 1. ed. 2017. p. 446-454 (Proceedings of the Association for Information Science and Technology).

Research output: Book chapter/Published conference paperConference paper

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Ward WS, Given LM. Assessing technologies for information sharing in international research teams: Developing an intercultural heuristic evaluation tool. In Proceedings of the 80th Annual Meeting of the Association for Information Science and Technology: Diversity of Engagement: Connecting People and Information in the Physical and Virtual Worlds. 1 ed. Vol. 54. 2017. p. 446-454. (Proceedings of the Association for Information Science and Technology). https://doi.org/10.1002/pra2.2017.14505401048