Balanced management in the delivery of community services through information and neighbourhood centres

Susan Mlcek, Dennis Ismay

Research output: Contribution to journalArticle

Abstract

Information and neighbourhood centres are part of the continual reframing of the third sector in Australia, which has gone beyond mere business reform. For example, the constant redefinition of human services work includes value-added packaging and incentives offered to increase client access and participation. With multiple choices about how to encounter and deal with change, the idea of balanced management is raised here as a response to the seeming 'rhizomatics of the situation'. Rhizomatic activities undergo processes of review and renewal; of territorialisation, de-territorialisation and then re-territorialisation, in countering the often complex effects of the financialisation and hybridisation that characterise community services delivery. These ideas are explored in this paper through the story of one such regional centre.
Original languageEnglish
Pages (from-to)31-50
Number of pages20
JournalThird Sector Review
Volume21
Issue number1
Publication statusPublished - Jun 2015

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community service
value added
incentive
reform
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management

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title = "Balanced management in the delivery of community services through information and neighbourhood centres",
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Balanced management in the delivery of community services through information and neighbourhood centres. / Mlcek, Susan; Ismay, Dennis.

In: Third Sector Review, Vol. 21, No. 1, 06.2015, p. 31-50.

Research output: Contribution to journalArticle

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