Beyond technical proficiency: A scoping review of the role of soft skills in medical radiation science

INTRODUCTION: Soft skills, including communication, empathy, and teamwork, are essential in medical radiation science (MRS) for delivering comprehensive patient care. Despite the emphasis on technical skills, integrating soft skills is crucial for improving patient outcomes and fostering a collaborative healthcare environment. This scoping review investigates the role, significance, and teaching strategies of soft skills in MRS practice and education.METHOD: A scoping review was conducted across Scopus, PubMed, Web of Science, Emcare and CINAHL for studies published from 1st January 2014 to 31st December 2023. Twenty-five studies employing various designs were included. Data extraction was performed double-blindly by four authors and validated by two additional reviewers. The review synthesized findings on soft skills such as communication, empathy, patient care, emotional intelligence, teamwork, and compassion.RESULTS: Communication was the most frequently reported soft skill, noted in 17 articles, followed by empathy in ten studies. Twelve studies highlighted training strategies, including workshops, video demonstrations, and simulation-based training. These strategies were effective in enhancing soft skills.CONCLUSION: Soft skills play a crucial role in delivering holistic patient care in MRS. Diverse training approaches can improve medical radiation practitioners' competencies and promote a supportive work environment.IMPLICATIONS FOR PRACTICE: The review highlights studies that demonstrate good practices and measurable improvements in patient interactions, interdisciplinary collaboration, and overall care quality. These findings may support training institutions that may need to improve their curricula in relation to soft skills integration.