Buyer–seller relational engagement and seller brand equity

Abhishek Dwivedi, Morgan Miles, Eddie Oczkowski, Jay Weerawardena, Lester Johnson, Dean Charles Wilkie

Research output: Contribution to journalArticle

Abstract

Relational engagement is offered as a framework to describe how buyers and sellers conduct exchange. Relational engagement is conceptualized as a higher-order construct comprising three dimensions: legal bonds, knowledge exchange and co-production. This paper aims to examine the efficacy of the construct by testing its influence on buyer–perceived seller brand equity.
Design/methodology/approach: An online survey of 401 US-based industrial buyers was conducted. Data were analyzed using structural equation modeling.
Findings: Empirical analysis supports the proposed conceptualization of relational engagement, as well as its influence on seller brand equity through influencing buyer-perceived relationship effectiveness.
Practical implications: Relational engagement offers a template to sellers for engaging organizational buyers. A relational engagement strategy has favorable implications for seller brand equity.
Originality/value: Relational engagement offers a comprehensive strategic perspective on inter-organizational exchange, moving beyond tactical approaches. The framework reflects the continuum of exchange, incorporating transactional-dominant and relationship-dominant forms of inter-organizational marketing practices.
Original languageEnglish
JournalJournal of Business and Industrial Marketing
DOIs
Publication statusE-pub ahead of print - 09 Dec 2019

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