Call centres: Where to next?

Zeenobiyah Naadiyah Hannif, Pamela Lockhart, Bernadine Cantrick-Brooks

Research output: Book chapter/Published conference paperConference paper

Original languageEnglish
Title of host publication19th ANZAM
Subtitle of host publicationEngaging the multiple contexts of management converence and divergence of management theory and practice
EditorsRaechel Hughes
Place of PublicationLindfield NSW
PublisherANZAM
Pages1-16
Number of pages16
ISBN (Electronic)1740882458
Publication statusPublished - 2005
EventAustralian and New Zealand Academy of Management (ANZAM) Conference - Canberra, Australia, Australia
Duration: 07 Dec 200510 Dec 2005

Conference

ConferenceAustralian and New Zealand Academy of Management (ANZAM) Conference
CountryAustralia
Period07/12/0510/12/05

Cite this

Hannif, Z. N., Lockhart, P., & Cantrick-Brooks, B. (2005). Call centres: Where to next? In R. Hughes (Ed.), 19th ANZAM: Engaging the multiple contexts of management converence and divergence of management theory and practice (pp. 1-16). ANZAM.