Can you make that accessible for me? A supply-side perspective

Research output: Other contribution to conferenceAbstractpeer-review

Abstract

People with a disability (PWD), given their unique needs combined with the systemic inequalities in
tourism provision, may experience considerable barriers when travelling. Tourism suppliers can play a
significant role in making tourism accessible for PWD, but there has been limited examination in this
area by academics. An analysis of peer-reviewed articles, obtained from a range of a prominent
databases and Scopus citations, was conducted. From the review, a total of 118 articles were identified
of which 46 focused on the supply-side. Using abductive team analysis, a conceptual framework
emerged classifying the supply-side scholarship of tourism, including capacity development,
information provision, service delivery and feedback processes. Using the aim of UNSDG 10 to
reduce inequalities for the betterment of society as a guide, future supply-side scholarship within
tourism, could focus on investigating current tourism service provisions, and make recommendations
for strategic and operational solutions to make travel accessible for all.
Original languageEnglish
Pages640
Number of pages1
Publication statusPublished - 2023
EventAustralian and New Zealand Marketing Academy Conference 2023: ANZMAC 2023 - Dunedin, New Zealand
Duration: 04 Dec 202306 Dec 2023
https://core.ac.uk/download/597481319.pdf (Proceedings)

Conference

ConferenceAustralian and New Zealand Marketing Academy Conference 2023
Abbreviated titleMarketing for good
Country/TerritoryNew Zealand
CityDunedin
Period04/12/2306/12/23
Internet address

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