Abstract
People with a disability (PWD), given their unique needs combined with the systemic inequalities in
tourism provision, may experience considerable barriers when travelling. Tourism suppliers can play a
significant role in making tourism accessible for PWD, but there has been limited examination in this
area by academics. An analysis of peer-reviewed articles, obtained from a range of a prominent
databases and Scopus citations, was conducted. From the review, a total of 118 articles were identified
of which 46 focused on the supply-side. Using abductive team analysis, a conceptual framework
emerged classifying the supply-side scholarship of tourism, including capacity development,
information provision, service delivery and feedback processes. Using the aim of UNSDG 10 to
reduce inequalities for the betterment of society as a guide, future supply-side scholarship within
tourism, could focus on investigating current tourism service provisions, and make recommendations
for strategic and operational solutions to make travel accessible for all.
tourism provision, may experience considerable barriers when travelling. Tourism suppliers can play a
significant role in making tourism accessible for PWD, but there has been limited examination in this
area by academics. An analysis of peer-reviewed articles, obtained from a range of a prominent
databases and Scopus citations, was conducted. From the review, a total of 118 articles were identified
of which 46 focused on the supply-side. Using abductive team analysis, a conceptual framework
emerged classifying the supply-side scholarship of tourism, including capacity development,
information provision, service delivery and feedback processes. Using the aim of UNSDG 10 to
reduce inequalities for the betterment of society as a guide, future supply-side scholarship within
tourism, could focus on investigating current tourism service provisions, and make recommendations
for strategic and operational solutions to make travel accessible for all.
Original language | English |
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Pages | 640 |
Number of pages | 1 |
Publication status | Published - 2023 |
Event | Australian and New Zealand Marketing Academy Conference 2023: ANZMAC 2023 - Dunedin, New Zealand Duration: 04 Dec 2023 → 06 Dec 2023 https://core.ac.uk/download/597481319.pdf (Proceedings) |
Conference
Conference | Australian and New Zealand Marketing Academy Conference 2023 |
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Abbreviated title | Marketing for good |
Country/Territory | New Zealand |
City | Dunedin |
Period | 04/12/23 → 06/12/23 |
Internet address |
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