Can you make that accessible for me?: A supply-side perspective

Nicole Sugden; Cliff Lewis; Felicity Small

Abstract

People with a disability (PWD), given their unique needs combined with the systemic inequalities in
tourism provision, may experience considerable barriers when travelling. Tourism suppliers can play a
significant role in making tourism accessible for PWD, but there has been limited examination in this
area by academics. An analysis of peer-reviewed articles, obtained from a range of a prominent
databases and Scopus citations, was conducted. From the review, a total of 118 articles were identified
of which 46 focused on the supply-side. Using abductive team analysis, a conceptual framework
emerged classifying the supply-side scholarship of tourism, including capacity development,
information provision, service delivery and feedback processes. Using the aim of UNSDG 10 to
reduce inequalities for the betterment of society as a guide, future supply-side scholarship within
tourism, could focus on investigating current tourism service provisions, and make recommendations
for strategic and operational solutions to make travel accessible for all.

Original language	English
Pages	640
Number of pages	1
Publication status	Published - 2023
Event	Australian and New Zealand Marketing Academy Conference 2023: ANZMAC 2023 - Dunedin, New Zealand Duration: 04 Dec 2023 → 06 Dec 2023 https://core.ac.uk/download/597481319.pdf (Proceedings)

Conference

Conference	Australian and New Zealand Marketing Academy Conference 2023
Abbreviated title	Marketing for good
Country/Territory	New Zealand
City	Dunedin
Period	04/12/23 → 06/12/23
Internet address	https://core.ac.uk/download/597481319.pdf (Proceedings)

An auto-ethnographic exploration of travelling with a disability
Sugden, N., Lewis, C. & Small, F., 2023. 1 p.
Research output: Other contribution to conference › Abstract › peer-review

Cite this

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title = "Can you make that accessible for me?: A supply-side perspective",

abstract = "People with a disability (PWD), given their unique needs combined with the systemic inequalities in tourism provision, may experience considerable barriers when travelling. Tourism suppliers can play a significant role in making tourism accessible for PWD, but there has been limited examination in this area by academics. An analysis of peer-reviewed articles, obtained from a range of a prominent databases and Scopus citations, was conducted. From the review, a total of 118 articles were identified of which 46 focused on the supply-side. Using abductive team analysis, a conceptual framework emerged classifying the supply-side scholarship of tourism, including capacity development, information provision, service delivery and feedback processes. Using the aim of UNSDG 10 to reduce inequalities for the betterment of society as a guide, future supply-side scholarship within tourism, could focus on investigating current tourism service provisions, and make recommendations for strategic and operational solutions to make travel accessible for all.",

author = "Nicole Sugden and Cliff Lewis and Felicity Small",

year = "2023",

language = "English",

pages = "640",

note = "Australian and New Zealand Marketing Academy Conference 2023 : ANZMAC 2023, Marketing for good ; Conference date: 04-12-2023 Through 06-12-2023",

url = "https://core.ac.uk/download/597481319.pdf",

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T1 - Can you make that accessible for me?

T2 - Australian and New Zealand Marketing Academy Conference 2023

AU - Sugden, Nicole

AU - Lewis, Cliff

AU - Small, Felicity

PY - 2023

Y1 - 2023

N2 - People with a disability (PWD), given their unique needs combined with the systemic inequalities in tourism provision, may experience considerable barriers when travelling. Tourism suppliers can play a significant role in making tourism accessible for PWD, but there has been limited examination in this area by academics. An analysis of peer-reviewed articles, obtained from a range of a prominent databases and Scopus citations, was conducted. From the review, a total of 118 articles were identified of which 46 focused on the supply-side. Using abductive team analysis, a conceptual framework emerged classifying the supply-side scholarship of tourism, including capacity development, information provision, service delivery and feedback processes. Using the aim of UNSDG 10 to reduce inequalities for the betterment of society as a guide, future supply-side scholarship within tourism, could focus on investigating current tourism service provisions, and make recommendations for strategic and operational solutions to make travel accessible for all.

AB - People with a disability (PWD), given their unique needs combined with the systemic inequalities in tourism provision, may experience considerable barriers when travelling. Tourism suppliers can play a significant role in making tourism accessible for PWD, but there has been limited examination in this area by academics. An analysis of peer-reviewed articles, obtained from a range of a prominent databases and Scopus citations, was conducted. From the review, a total of 118 articles were identified of which 46 focused on the supply-side. Using abductive team analysis, a conceptual framework emerged classifying the supply-side scholarship of tourism, including capacity development, information provision, service delivery and feedback processes. Using the aim of UNSDG 10 to reduce inequalities for the betterment of society as a guide, future supply-side scholarship within tourism, could focus on investigating current tourism service provisions, and make recommendations for strategic and operational solutions to make travel accessible for all.

M3 - Abstract

SP - 640

Y2 - 4 December 2023 through 6 December 2023

ER -

Can you make that accessible for me? A supply-side perspective

Abstract

Conference

Fingerprint

An auto-ethnographic exploration of travelling with a disability

Cite this

Can you make that accessible for me? A supply-side perspective

Abstract

Conference

Fingerprint

Research output

An auto-ethnographic exploration of travelling with a disability

Cite this