Charles Sturt University Library: 'Anywhere, Anytime'

Belinda Owen, Deborah Littlewood

    Research output: Book chapter/Published conference paperConference paper

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    Abstract

    Advancements in technology and changing patron needs have generated serious reassessment by libraries of the services that they provide. The use of library resources has seen a considerable change in trends, with a growing number of users opting to use the virtual collection in preference to the physical collection. Recent Charles Sturt University surveys revealed that students overwhelmingly chose online resources as their preferred approach to research and study. This data reinforces that demand for online material from CSU Library users must be met, resulting in a reduction in the print collection. Along with this, the majority of users have embraced the option for virtual support and a consequent decline in the number of patrons seeking assistance at the circulation desk has been noted. Driven by a large cohort of distance education students the demand for help through services such as online chat sessions has required extensive staff training and technological upgrades to ensure that these popular means of communication are maintained. This paper looks at how Charles Sturt University Library has addressed the challenges of providing a 'right here, right now'� library service and increased patron demand for the Library's virtual services, by restructuring existing staff roles and creating new flexible Library Officer positions whose responsibilities include circulation, document delivery, virtual support, online resource maintenance and development. Initiatives such as the recent merger of the Access and Information Services sections, now under the umbrella of 'Information Services', has brought new opportunities for staff development; an evolution that is vital to ensure we uphold our reputation as an innovative, competitive and respected institution. Although some would regard this progression as a 'devil of a time in libraries'�, our purpose remains the same, which is to deliver streamlined and efficient access to information.
    Original languageEnglish
    Title of host publicationRight here, right now
    Subtitle of host publicationIt's a devil of a time in libraries
    Place of PublicationAustralia
    PublisherALIA
    Pages1-11
    Number of pages11
    Publication statusPublished - 2015
    EventALIA National Library and Information Technicians' Symposium 2015 - Hobart, Tasmania, Australia
    Duration: 02 Sep 201504 Sep 2015

    Conference

    ConferenceALIA National Library and Information Technicians' Symposium 2015
    CountryAustralia
    Period02/09/1504/09/15

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  • Cite this

    Owen, B., & Littlewood, D. (2015). Charles Sturt University Library: 'Anywhere, Anytime'. In Right here, right now: It's a devil of a time in libraries (pp. 1-11). ALIA.