Communicating Change with People in an Organization

Research output: Book chapter/Published conference paperChapter (peer-reviewed)peer-review


To manage an organization’s change in a successful way, change leaders and managers should follow the change management life cycle including four phases: conceptualization, planning, implementation and evaluation in given situations. The differences and disagreements among individuals, group members, different groups, or between individuals and groups, and conflicts usually result from poor communication during each phase of the change process. Thus, it is important for change leaders and managers to communicate change with people in a successful way in order to ensure that each phase of the change management life cycle is successfully completed.

First, this chapter explores what communication is and the importance of good communication. Second, it discusses the types of communication and the communication process. Third, it concentrates on the approaches to communicating change with people. Lastly, a summary of the key points of this chapter is provided.
Original languageEnglish
Title of host publicationChange Management in Information Organizations
Number of pages19
Publication statusAccepted/In press - 2024


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