Communication and duty of care

Franziska Trede, Elizabeth Ellis, Sue Jones

    Research output: Book chapter/Published conference paperChapter in textbook/reference bookpeer-review


    Duty of care is a professional's responsibility to take reasonable care and ensure no harm is done to patients and clients. Practitioners have ethical and legal obligations to adhere to a reasonable standard of care for people who come for services or interventions. One of the most fundamental ethical principles is 'first, do no harm' (Kerridge et al., 2005). Failure to adhere to a reasonable standard of care may result in an adverse event leading to a complaint or a negligence case. It has been claimed that communication is the main factor determining whether an event will result in a complaint or court case (Tito Report, 1995).
    Original languageEnglish
    Title of host publicationCommunicating in the health sciences
    Place of PublicationSouth Melbourne, VIC
    PublisherOxford University Press
    Number of pages10
    EditionThird / 3
    ISBN (Print)9780195579048
    Publication statusPublished - 2012


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