TY - JOUR
T1 - Communicative displays as fairness heuristics
T2 - strategic football referee communication.
AU - Denyer-Simmons, Peter
N1 - Imported on 12 Apr 2017 - DigiTool details were: Journal title (773t) = Australian Journal of Communication. ISSNs: 0811-6202;
PY - 2010
Y1 - 2010
N2 - This experimental study of soccer footballers' reactions to referee decisions finds that communicative displays can influence perception of both the fairness of the referee and the correctness of referee decisions. Displays involving content (explanation) and tone (calm manner) of communication can mitigate uncertainty about decision-makers and their decisions, thus providing support for an uncertainty management heuristic conceptualisation of the perception of fairness (Lind & Van den Bos, 2002). The paper advances the importance of teaching referees and decision making professionals about the way people perceive fairness to enhance the strategic communication of decisions.
AB - This experimental study of soccer footballers' reactions to referee decisions finds that communicative displays can influence perception of both the fairness of the referee and the correctness of referee decisions. Displays involving content (explanation) and tone (calm manner) of communication can mitigate uncertainty about decision-makers and their decisions, thus providing support for an uncertainty management heuristic conceptualisation of the perception of fairness (Lind & Van den Bos, 2002). The paper advances the importance of teaching referees and decision making professionals about the way people perceive fairness to enhance the strategic communication of decisions.
KW - Open access version available
KW - Communication and fairness
KW - Communication heuristics
KW - Sport communication
KW - Uncertainty management
M3 - Article
SN - 0811-6202
VL - 37
SP - 75
EP - 94
JO - Australian Journal of Communication
JF - Australian Journal of Communication
IS - 1
ER -