This experimental study of soccer footballers' reactions to referee decisions finds that communicative displays can influence perception of both the fairness of the referee and the correctness of referee decisions. Displays involving content (explanation) and tone (calm manner) of communication can mitigate uncertainty about decision-makers and their decisions, thus providing support for an uncertainty management heuristic conceptualisation of the perception of fairness (Lind & Van den Bos, 2002). The paper advances the importance of teaching referees and decision making professionals about the way people perceive fairness to enhance the strategic communication of decisions.
|Number of pages||20|
|Journal||Australian Journal of Communication|
|Publication status||Published - 2010|