Creating desire: bringing the library client and the librarian together

John Mills

    Research output: Book chapter/Published conference paperChapter


    There have recently been changes in client and information services in the library environment. Whether developing face-to-face services or virtual services library managers need to understand the information needs of the communities they serve, whether these relate to educational curricula, support for organisational objectives, research or personal development. It is also important that library and information professionals study how their clients search for information or information resources, in order that managers can adapt their service delivery to ever-changing client understanding, behaviour and expectation, as distinct from expecting clients to adapt to library systems.
    Original languageEnglish
    Title of host publicationLibraries in the twenty-first century
    Subtitle of host publicationcharting new directions in information services
    EditorsStuart Ferguson
    Place of PublicationWagga Wagga, NSW, Australia
    PublisherCente for Information Studies
    Number of pages16
    ISBN (Print)1876938439
    Publication statusPublished - 2007


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