There have recently been changes in client and information services in the library environment. Whether developing face-to-face services or virtual services library managers need to understand the information needs of the communities they serve, whether these relate to educational curricula, support for organisational objectives, research or personal development. It is also important that library and information professionals study how their clients search for information or information resources, in order that managers can adapt their service delivery to ever-changing client understanding, behaviour and expectation, as distinct from expecting clients to adapt to library systems.
|Title of host publication||Libraries in the twenty-first century|
|Subtitle of host publication||charting new directions in information services|
|Place of Publication||Wagga Wagga, NSW, Australia|
|Publisher||Cente for Information Studies|
|Number of pages||16|
|Publication status||Published - 2007|
Mills, J. (2007). Creating desire: bringing the library client and the librarian together. In S. Ferguson (Ed.), Libraries in the twenty-first century: charting new directions in information services (6 ed., pp. 91-106). Cente for Information Studies.