Creating desire: bringing the library client and the librarian together

John Mills

Research output: Book chapter/Published conference paperChapter


There have recently been changes in client and information services in the library environment. Whether developing face-to-face services or virtual services library managers need to understand the information needs of the communities they serve, whether these relate to educational curricula, support for organisational objectives, research or personal development. It is also important that library and information professionals study how their clients search for information or information resources, in order that managers can adapt their service delivery to ever-changing client understanding, behaviour and expectation, as distinct from expecting clients to adapt to library systems.
Original languageEnglish
Title of host publicationLibraries in the twenty-first century
Subtitle of host publicationcharting new directions in information services
EditorsStuart Ferguson
Place of PublicationWagga Wagga, NSW, Australia
PublisherCente for Information Studies
Number of pages16
ISBN (Print)1876938439
Publication statusPublished - 2007

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