A web-based questionnaire focusing on the attributes required of successful public library managers in the 21st century was distributed to a wide range of public library systems within Australia. Comprising 53 questions grouped into categories, this anonymous questionnaire asked managers to rate themselves against these attributes while staff were asked to rate their managers against the same attributes.Over 220 responses were received. On all questions, managers rated themselves significantly higher than did staff. The areas of greatest difference between manager and staff ratings related to the more generic skills concerned with team management, the impact of behaviour in the workplace and managing challenging staffing situations. One skills based area, knowledge of copyright and related legal issues, was highlighted by both groups as an area where knowledge was felt to be lacking.The research concludes by identifying specific areas of professional development or training that would be beneficial for public library managers in building and maintaining an effective work place.
|Title of host publication||Inform, Innovate, Initiate and Inspire|
|Place of Publication||Canberra, Australia|
|Publisher||Australian Library and Information Association|
|Number of pages||20|
|Publication status||Published - 2007|
|Event||National Library and Information Technicans Conference (ALIA) - Melbourne, Australia, Australia|
Duration: 09 Oct 2007 → 12 Oct 2007
|Conference||National Library and Information Technicans Conference (ALIA)|
|Period||09/10/07 → 12/10/07|
Lodge, D., & Pymm, B. (2007). Crossed wires: management, communication and culture in public libraries. In G. Schmit (Ed.), Inform, Innovate, Initiate and Inspire (pp. 1-20). Australian Library and Information Association.