Crossed wires: management, communication and culture in public libraries

Damian Lodge, Bob Pymm

Research output: Book chapter/Published conference paperConference paperpeer-review

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A web-based questionnaire focusing on the attributes required of successful public library managers in the 21st century was distributed to a wide range of public library systems within Australia. Comprising 53 questions grouped into categories, this anonymous questionnaire asked managers to rate themselves against these attributes while staff were asked to rate their managers against the same attributes.Over 220 responses were received. On all questions, managers rated themselves significantly higher than did staff. The areas of greatest difference between manager and staff ratings related to the more generic skills concerned with team management, the impact of behaviour in the workplace and managing challenging staffing situations. One skills based area, knowledge of copyright and related legal issues, was highlighted by both groups as an area where knowledge was felt to be lacking.The research concludes by identifying specific areas of professional development or training that would be beneficial for public library managers in building and maintaining an effective work place.
Original languageEnglish
Title of host publicationInform, Innovate, Initiate and Inspire
EditorsGail Schmit
Place of PublicationCanberra, Australia
PublisherAustralian Library and Information Association
Number of pages20
Publication statusPublished - 2007
EventNational Library and Information Technicans Conference (ALIA) - Melbourne, Australia, Australia
Duration: 09 Oct 200712 Oct 2007


ConferenceNational Library and Information Technicans Conference (ALIA)


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