Customer-centric regulation: The case of Victorian urban water sector

Keyphrases

• Customer Engagement 100%
• Customer Focus 100%
• Urban Water Sector 100%
• Customer Preference 66%
• Water Sector 66%
• Australia 33%
• Depth Interviews 33%
• Service Delivery 33%
• Diverse Sample 33%
• New Wave 33%
• Performance Framework 33%
• Regulatory Process 33%
• Industry Representatives 33%
• Performance Outcomes 33%
• Time Application 33%
• Water Utilities 33%
• Customer Expectations 33%
• Incentive Mechanism 33%
• Risk Management Framework 33%
• Outcomes Framework 33%
• Beneficial Aspects 33%
• Engagement Framework 33%
• Performance Risk 33%
• Regulated Utilities 33%
• Pricing Process 33%
• Design Mechanism 33%
• Risk Engagement 33%
• Utility Regulation 33%
• Capital Projects 33%
• Cost Reflective Pricing 33%
• Risk Outcomes 33%

Social Sciences

• Legislation 100%
• Pricing 100%
• Water Utility Industry 50%
• Australia 50%
• In-Depth Interview 50%
• Incentive 50%
• Health Care Delivery 50%

Economics, Econometrics and Finance

• Customer Engagement 100%
• Pricing 66%
• Incentives 33%
• Water Utility Industry 33%
• Specific Industry 33%
• Service Delivery 33%