Decision support for competent and expert firefighters.

Nathan Perry, Mark Wiggins, Merilyn Childs, Gerard J. Fogarty

    Research output: Book chapter/Published conference paperConference paperpeer-review

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    Decision support systems have been proposed as a mechanism through which operator performance can be improved. However, before such systems can be implemented, the interaction between the system and the user needs to be understood. The current study investigated competent and expert firefighters' interaction with three levels of decision support system interfaces, one full processing interface, and two levels of reduced processing interfaces. The results revealed that competent firefighters accessed significantly more feature displays and made significantly more recursions of feature displays than expert firefighters when using the Full processing DSS interface. However, this difference was not evident when participants used the reduced processing interfaces. Expert firefighters made more accurate decisions than competent firefighters, possibly due to the acquisition of features that were more relevant to the decision task. Therefore, mechanisms may be needed to ensure that competent operators process relevant information when making decisions
    Original languageEnglish
    Title of host publicationMeeting the future
    Subtitle of host publicationPromoting sustainable organisational growth
    EditorsNicholas J Reynolds Peter H Langford, James E Kehoe James E E Kehoe
    Place of PublicationAustralia
    Number of pages5
    ISBN (Electronic)9780909881399
    Publication statusPublished - 2010
    EventIndustrial and Organisational Psychology Conference - Sydney, NSW, Australia
    Duration: 25 Jun 200928 Jun 2009


    ConferenceIndustrial and Organisational Psychology Conference


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