Developing Interpersonal Liking in Lender-Customer Relationships in the Australian Banking Sector

Amy Hawke; Troy Heffernan

doi:10.1108/02652320610659003

Developing Interpersonal Liking in Lender-Customer Relationships in the Australian Banking Sector

Amy Hawke, Troy Heffernan

Management and Marketing

Research output: Book chapter/Published conference paper › Conference paper › peer-review

31 Citations (Scopus)

Original language	English
Title of host publication	Marketing
Subtitle of host publication	Building Business, Shaping Society, British Academy of Marketing Conference
Place of Publication	Dublin, Ireland
Publisher	British Academy of Marketing
Pages	140-157
Number of pages	18
Volume	24
DOIs	https://doi.org/10.1108/02652320610659003
Publication status	Published - 2005
Event	British Academy of Marketing Conference - Dublin, Ireland., Ireland Duration: 05 Jul 2005 → 08 Jul 2005

Conference

Conference	British Academy of Marketing Conference
Country	Ireland
Period	05/07/05 → 08/07/05

Access to Document

10.1108/02652320610659003

Cite this

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title = "Developing Interpersonal Liking in Lender-Customer Relationships in the Australian Banking Sector",

author = "Amy Hawke and Troy Heffernan",

note = "Imported on 03 May 2017 - DigiTool details were: publisher = Dublin, Ireland: British Academy of Marketing, 2005. editor/s (773b) = U{\~A} Ghallach{\'o}ir Kate; Event dates (773o) = 5-8 July 2005; Parent title (773t) = British Academy of Marketing Conference. ISSNs: 0265-2323; ; British Academy of Marketing Conference ; Conference date: 05-07-2005 Through 08-07-2005",

year = "2005",

doi = "10.1108/02652320610659003",

language = "English",

volume = "24",

pages = "140--157",

booktitle = "Marketing",

publisher = "British Academy of Marketing",

}

Hawke, A & Heffernan, T 2005, Developing Interpersonal Liking in Lender-Customer Relationships in the Australian Banking Sector. in Marketing: Building Business, Shaping Society, British Academy of Marketing Conference. vol. 24, British Academy of Marketing, Dublin, Ireland, pp. 140-157, British Academy of Marketing Conference, Ireland, 05/07/05. https://doi.org/10.1108/02652320610659003

Developing Interpersonal Liking in Lender-Customer Relationships in the Australian Banking Sector. / Hawke, Amy; Heffernan, Troy.

Marketing: Building Business, Shaping Society, British Academy of Marketing Conference. Vol. 24 Dublin, Ireland : British Academy of Marketing, 2005. p. 140-157.

Research output: Book chapter/Published conference paper › Conference paper › peer-review

TY - GEN

T1 - Developing Interpersonal Liking in Lender-Customer Relationships in the Australian Banking Sector

AU - Hawke, Amy

AU - Heffernan, Troy

N1 - Imported on 03 May 2017 - DigiTool details were: publisher = Dublin, Ireland: British Academy of Marketing, 2005. editor/s (773b) = UÃ Ghallachóir Kate; Event dates (773o) = 5-8 July 2005; Parent title (773t) = British Academy of Marketing Conference. ISSNs: 0265-2323;

PY - 2005

Y1 - 2005

U2 - 10.1108/02652320610659003

DO - 10.1108/02652320610659003

M3 - Conference paper

VL - 24

SP - 140

EP - 157

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PB - British Academy of Marketing

CY - Dublin, Ireland

T2 - British Academy of Marketing Conference

Y2 - 5 July 2005 through 8 July 2005

ER -