TY - JOUR
T1 - Developing organisational excellence
T2 - Applying benchmarking for guiding and measuring police agency performance – Abu Dhabi Police case study
AU - Neyroud, Peter
AU - AlMasoori, Brigadier Khalfan
AU - Davies, Amanda
AU - AlKaabi, Faisal Ahmed Mohamed
N1 - Publisher Copyright:
© The Author(s) 2023.
PY - 2023/12
Y1 - 2023/12
N2 - The process of developing organisational excellence requires identifying benchmarks and a model or framework to guide the operationalisation of an organisation's aspirations. Developing evidence through application of strategies to meet benchmark criteria requires commitment at all levels of an organisation to demonstrate a sustained quality level of achievement through continuous improvement to standards of excellence. This article presents the process and outcomes for a police organisation (Abu Dhabi Police [ADP]) utilising the European Foundation for Quality Management (EfQM) criteria to guide development and measurement of organisational excellence. In 2021 ADP were awarded a 6 Star Global Award from the EfQM. This case study explores the extent to which EfQM is an effective framework for organisational excellence in policing.
AB - The process of developing organisational excellence requires identifying benchmarks and a model or framework to guide the operationalisation of an organisation's aspirations. Developing evidence through application of strategies to meet benchmark criteria requires commitment at all levels of an organisation to demonstrate a sustained quality level of achievement through continuous improvement to standards of excellence. This article presents the process and outcomes for a police organisation (Abu Dhabi Police [ADP]) utilising the European Foundation for Quality Management (EfQM) criteria to guide development and measurement of organisational excellence. In 2021 ADP were awarded a 6 Star Global Award from the EfQM. This case study explores the extent to which EfQM is an effective framework for organisational excellence in policing.
KW - EfQM
KW - evidence-based policing
KW - excellence
KW - performance management
KW - Policing
KW - rule of law
UR - http://www.scopus.com/inward/record.url?scp=85166012534&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85166012534&partnerID=8YFLogxK
U2 - 10.1177/14613557231184694
DO - 10.1177/14613557231184694
M3 - Article
AN - SCOPUS:85166012534
SN - 1461-3557
VL - 25
SP - 484
EP - 499
JO - International Journal of Police Science and Management
JF - International Journal of Police Science and Management
IS - 4
ER -
