Digital transformation of work: Swiss MSEs working from home behaviour during COVID-19 – Pioneers leading the pack

Purpose – The purpose of this study is to better understand technology adoption and working from home (WFH) behaviour of micro and small enterprises (MSE) with 4 to 49 employees during the first (2020) and second (2021) COVID-19 lockdowns in Switzerland.
Design/methodology/approach – This study utilises two datasets gathered using computer-assisted telephone interviewing (CATI) surveys conducted with 503 managing directors (MDs) of Swiss MSEs after the first and 506 MDs after the second COVID-19 lockdown period.
Findings – The study revealed that during the COVID-19 pandemic, WFH arrangements are related to the adoption of technology by Swiss industry groups. Furthermore, industry characteristics and technology adoption strategies are also associated with the long-term prospect of WFH. The overall result confirms the predominant role of technology pioneers.
Research limitations/implications – The study focuses on MSEs in Switzerland during a specific period. The dataset includes mainly quantitative data. Future studies could investigate larger enterprises in international contexts, integrating employees’ viewpoints founded on long-term gathered qualitative data. The implications of this study include predictions about future WFH behaviour in Swiss MSEs.
Originality – This is the first study collecting data in Swiss MSEs after the two COVID-19 lockdowns in 2020 and 2021. As a result, this study offers a unique perspective on a specific business segment, which accounts for around 70% of global employment.
Keywords – Micro and small enterprises, MSE, digital transformation, technology adoption, working from home, WFH, home office, remote work, COVID-19.