Embedding digital platforms in the digital internal communication strategy of organisations in the digital age

Digital transformation has radically changed organisations in the last few decades. Digital platforms influence how people work together in digital workplace settings regardless of time and space. The socio-technical interplay of digital internal communication elements contributes to learning and trust-building among people in the organisational system. This conceptual paper illustrates the multidimensional perspective of digital internal communication and aims to extend scholarly work by proposing a strategic approach that focuses on digital platforms. This study suggests a conceptual map of how organisations can meaningfully embed digital platforms into their digital internal communication strategy.