Empathy and journey mapping the healthcare experience: A community-based participatory approach to exploring women’s access to primary health services within Melbourne’s Arabic-speaking refugee communities

Rebeccah Bartlett, Tracy Robinson, Jennifer Anand, Fekir Negussie, Jessica Simons Smith, Jacqueline A. Boyle

Research output: Contribution to journalArticlepeer-review

4 Citations (Scopus)

Abstract

Objectives: This community-based participatory research focused on physical and social barriers to healthcare for refugee women in Melbourne, Australia. Design: Women from non-English speaking backgrounds explored the meaning and impact of their health journeys through group surveys, Photovoice and GIS go-alongs. This empathy-building research also explored acceptability, desirability and feasibility of mHealth solutions to improve access to primary healthcare services. Results: Refugee women reported low utilisation of preventive healthcare services including limited awareness of cervical or breast screening.Conclusions: Phone ownership and health information searches online indicate mHealth solutions are feasible and acceptable to improve healthcare access, literacy and autonomy within this population.
Original languageEnglish
Pages (from-to)584-600
Number of pages17
JournalEthnicity and Health
Volume27
Issue number3
Early online date02 Mar 2020
DOIs
Publication statusPublished - 2022

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