Enhancing organisational citizenship behaviour: The impact of training effectiveness and employee attitudes

Research output: Book chapter/Published conference paperConference paperpeer-review


This study draws on the tenets of self-efficacy theory to examine the relationships between training effectiveness, attitude towards organisational change and organisational citizenship behaviour. Data were collected from 486 registered nurses in public hospitals across three states in Australia. Results show that there are significant relationships between training effectiveness and organisational citizenship behaviour, training effectiveness and three different attitudes towards change namely acceptance, cynicism and fear. Further the attitudes towards change are significantly related to organisational citizenship behaviour. In addition, we find acceptance and cynicism mediate the relationship between training effectiveness and organisational citizenship behaviour. Theoretical contributions and managerial implications are discussed along with limitations and directions for future research.
Original languageEnglish
Title of host publicationBAM2019 Conference Proceedings
PublisherBritish Academy of Management
Number of pages32
ISBN (Electronic)9780995641327
Publication statusPublished - 03 Sept 2019
EventBritish Academy of Management Conference : BAM 2019 - Aston University, Brimingham, United Kingdom
Duration: 03 Sept 201905 Sept 2019
https://web.archive.org/web/20191210144638/https://www.bam.ac.uk/civicrm/event/info?id=3502 (Conference website)


ConferenceBritish Academy of Management Conference
Abbreviated titleBuilding and sustaining high performance organisations during uncertain times: challenges and opportunities
Country/TerritoryUnited Kingdom
OtherThe British Academy of Management (BAM) is the leading authority on the academic field of management in the UK, supporting and representing the community of scholars and engaging with international peers.
BAM2019 will create a platform for researchers seeking solutions in uncertain times and will offer a rich source of knowledge and an opportunity to find alternatives to the status quo in our understanding of management, performance, organisations and the nature of the challenges we face.
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