Evaluating public library community engagement and impact for sustainable information services

Research output: Book chapter/Published conference paperConference paperpeer-review

2 Citations (Scopus)


Public libraries have always had a pivotal function within the community. However, libraries are undergoing rapid changes, as are many industries in a globalised world. Therefore they need to re-evaluate their operations and services to provide for the changing needs of their users. In this paper, we describe a pilot study underway that measures the engagement and impact of two library programs/services for young children and their families–Giggle and Wiggle, and Story Time–that are offered by the Australian Capital Territory (ACT) Libraries in Canberra, Australia. Exploring the impact of these services will help in understanding the factors that ensure the sustainability of public libraries and their engagement with the communities they serve. These factors will focus on four key domains as have been identified from the literature: the educational, social, cultural, and economic impact these programs haveon their communities. The findings of this study are expected to generate some practical strategies that public libraries can adopt to maximise community impact and engagement.
Original languageEnglish
Title of host publicationSustainable digital communities
Subtitle of host publication15th International Conference, iConference 2020, Boras, Sweden, March 23–26, 2020, Proceedings
EditorsAnneli Sundqvist, Gerd Berget, Jan Nolin, Kjell Ivar Skjerdingstad
Number of pages9
ISBN (Electronic)9783030436872
ISBN (Print)9783030436865
Publication statusPublished - 19 Mar 2020
EventiConference 2020 - Borås Kongress, Boras, Sweden
Duration: 23 Mar 202026 Mar 2020
Conference number: 15

Publication series

NameLecture Notes in Computer Science
PublisherSpringer Nature
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


ConferenceiConference 2020
Abbreviated titleSustainable Digital Communities
Internet address


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