Evaluation of the NSW Health Emergency Department Patient Experience Officer role

Samantha Jakimowicz; Rachel Rossiter; Jodie Brabin; Sharon Laver; Rosemary Phillips

Evaluation of the NSW Health Emergency Department Patient Experience Officer role

Nursing, Paramedicine and Healthcare Sciences

Research output: Book/Report › Commissioned report (non-public)

Abstract

This document presents the final results of the evaluation of the Emergency Department (ED) Patient Experience Officer (PEO) role undertaken for the NSW Ministry of Health (MoH). This document has been prepared by the School of Nursing, Paramedicine and Healthcare Sciences, Charles Sturt University Team.

Original language	English
Place of Publication	Bathurst, NSW
Publisher	Charles Sturt University
Commissioning body	NSW Ministry of Health
Number of pages	82
Publication status	Published - Feb 2024

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

1 Presentation only
1 Article

Enhancing quality and efficiency: The impact of patient experience officers on teamwork and staff experience in Australian emergency departments 
Brabin, J., Laver, S., Phillips, R., Rossiter, R. & Jakimowicz, S., Feb 2026, In: International Emergency Nursing. 84, p. 1-7 7 p., 101718.
Research output: Contribution to journal › Article › peer-review

Open Access
File
Revolutionising rural EDs: The impact of patient experience officers on community health
Jakimowicz, S., Rossiter, R., Brabin, J., Laver, S. & Phillips, R., 15 Mar 2025.
Research output: Other contribution to conference › Presentation only

Cite this

@book{fcb65a7942494b63a952d654f0b3b241,

title = "Evaluation of the NSW Health Emergency Department Patient Experience Officer role",

abstract = "This document presents the final results of the evaluation of the Emergency Department (ED) Patient Experience Officer (PEO) role undertaken for the NSW Ministry of Health (MoH). This document has been prepared by the School of Nursing, Paramedicine and Healthcare Sciences, Charles Sturt University Team.",

author = "Samantha Jakimowicz and Rachel Rossiter and Jodie Brabin and Sharon Laver and Rosemary Phillips",

year = "2024",

month = feb,

language = "English",

publisher = "Charles Sturt University",

address = "Australia",

}

TY - BOOK

T1 - Evaluation of the NSW Health Emergency Department Patient Experience Officer role

AU - Jakimowicz, Samantha

AU - Rossiter, Rachel

AU - Brabin, Jodie

AU - Laver, Sharon

AU - Phillips, Rosemary

PY - 2024/2

Y1 - 2024/2

N2 - This document presents the final results of the evaluation of the Emergency Department (ED) Patient Experience Officer (PEO) role undertaken for the NSW Ministry of Health (MoH). This document has been prepared by the School of Nursing, Paramedicine and Healthcare Sciences, Charles Sturt University Team.

AB - This document presents the final results of the evaluation of the Emergency Department (ED) Patient Experience Officer (PEO) role undertaken for the NSW Ministry of Health (MoH). This document has been prepared by the School of Nursing, Paramedicine and Healthcare Sciences, Charles Sturt University Team.

M3 - Commissioned report (non-public)

BT - Evaluation of the NSW Health Emergency Department Patient Experience Officer role

PB - Charles Sturt University

CY - Bathurst, NSW

ER -

Evaluation of the NSW Health Emergency Department Patient Experience Officer role

Abstract

UN SDGs

Fingerprint

Research output

Enhancing quality and efficiency: The impact of patient experience officers on teamwork and staff experience in Australian emergency departments

Revolutionising rural EDs: The impact of patient experience officers on community health

Cite this

Enhancing quality and efficiency: The impact of patient experience officers on teamwork and staff experience in Australian emergency departments 