Abstract
Original language | English |
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Title of host publication | Health practice relationships |
Editors | Narelle Patton, Joy Higgs, Anne Croker, Diane Tasker, Jill Hummell |
Place of Publication | Rotterdam |
Publisher | Sense Publishers |
Chapter | 12 |
Pages | 101-108 |
Number of pages | 8 |
ISBN (Electronic) | 9789462097889 |
ISBN (Print) | 9789462097865 |
DOIs | |
Publication status | Published - 2014 |
Publication series
Name | Practice, education, work and society |
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Volume | 9 |
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Expectations and responsibilities. / Bowles, Wendy; Patton, Narelle.
Health practice relationships. ed. / Narelle Patton; Joy Higgs; Anne Croker; Diane Tasker; Jill Hummell. Rotterdam : Sense Publishers, 2014. p. 101-108 (Practice, education, work and society; Vol. 9).Research output: Book chapter/Published conference paper › Chapter (peer-reviewed)
TY - CHAP
T1 - Expectations and responsibilities
AU - Bowles, Wendy
AU - Patton, Narelle
N1 - Includes bibliographical references.
PY - 2014
Y1 - 2014
N2 - It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people’s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).
AB - It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people’s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).
KW - Health practitioner
KW - Mental health practitioner
KW - Health service user
KW - Consumer expectation
KW - Private sector organisation
U2 - 10.1007/978-94-6209-788-9_12
DO - 10.1007/978-94-6209-788-9_12
M3 - Chapter (peer-reviewed)
SN - 9789462097865
T3 - Practice, education, work and society
SP - 101
EP - 108
BT - Health practice relationships
A2 - Patton, Narelle
A2 - Higgs, Joy
A2 - Croker, Anne
A2 - Tasker, Diane
A2 - Hummell, Jill
PB - Sense Publishers
CY - Rotterdam
ER -