Expectations and responsibilities

Wendy Bowles, Narelle Patton

Research output: Book chapter/Published conference paper › Chapter (peer-reviewed)

Abstract

It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people’s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).
Original languageEnglish
Title of host publicationHealth practice relationships
EditorsNarelle Patton, Joy Higgs, Anne Croker, Diane Tasker, Jill Hummell
Place of PublicationRotterdam
PublisherSense Publishers
Chapter12
Pages101-108
Number of pages8
ISBN (Electronic)9789462097889
ISBN (Print)9789462097865
DOIs
Publication statusPublished - 2014

Publication series

NamePractice, education, work and society
Volume9

Fingerprint

public advocate
health service
responsibility
private sector
public sector
staff
community
experience

Cite this

Bowles, W., & Patton, N. (2014). Expectations and responsibilities. In N. Patton, J. Higgs, A. Croker, D. Tasker, & J. Hummell (Eds.), Health practice relationships (pp. 101-108). (Practice, education, work and society; Vol. 9). Rotterdam: Sense Publishers. https://doi.org/10.1007/978-94-6209-788-9_12
Bowles, Wendy ; Patton, Narelle. / Expectations and responsibilities. Health practice relationships. editor / Narelle Patton ; Joy Higgs ; Anne Croker ; Diane Tasker ; Jill Hummell. Rotterdam : Sense Publishers, 2014. pp. 101-108 (Practice, education, work and society).
@inbook{32b9a42c649144479d75dad8eb1e4d7d,
title = "Expectations and responsibilities",
abstract = "It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people’s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).",
keywords = "Health practitioner, Mental health practitioner, Health service user, Consumer expectation, Private sector organisation",
author = "Wendy Bowles and Narelle Patton",
note = "Includes bibliographical references.",
year = "2014",
doi = "10.1007/978-94-6209-788-9_12",
language = "English",
isbn = "9789462097865",
series = "Practice, education, work and society",
publisher = "Sense Publishers",
pages = "101--108",
editor = "Narelle Patton and Higgs, {Joy } and Anne Croker and Diane Tasker and Jill Hummell",
booktitle = "Health practice relationships",

}

Bowles, W & Patton, N 2014, Expectations and responsibilities. in N Patton, J Higgs, A Croker, D Tasker & J Hummell (eds), Health practice relationships. Practice, education, work and society, vol. 9, Sense Publishers, Rotterdam, pp. 101-108. https://doi.org/10.1007/978-94-6209-788-9_12

Expectations and responsibilities. / Bowles, Wendy; Patton, Narelle.

Health practice relationships. ed. / Narelle Patton; Joy Higgs; Anne Croker; Diane Tasker; Jill Hummell. Rotterdam : Sense Publishers, 2014. p. 101-108 (Practice, education, work and society; Vol. 9).

Research output: Book chapter/Published conference paper › Chapter (peer-reviewed)

TY - CHAP

T1 - Expectations and responsibilities

AU - Bowles, Wendy

AU - Patton, Narelle

N1 - Includes bibliographical references.

PY - 2014

Y1 - 2014

N2 - It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people’s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).

AB - It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people’s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).

KW - Health practitioner

KW - Mental health practitioner

KW - Health service user

KW - Consumer expectation

KW - Private sector organisation

U2 - 10.1007/978-94-6209-788-9_12

DO - 10.1007/978-94-6209-788-9_12

M3 - Chapter (peer-reviewed)

SN - 9789462097865

T3 - Practice, education, work and society

SP - 101

EP - 108

BT - Health practice relationships

A2 - Patton, Narelle

A2 - Higgs, Joy

A2 - Croker, Anne

A2 - Tasker, Diane

A2 - Hummell, Jill

PB - Sense Publishers

CY - Rotterdam

ER -

Bowles W, Patton N. Expectations and responsibilities. In Patton N, Higgs J, Croker A, Tasker D, Hummell J, editors, Health practice relationships. Rotterdam: Sense Publishers. 2014. p. 101-108. (Practice, education, work and society). https://doi.org/10.1007/978-94-6209-788-9_12

Access to Document