Expectations and responsibilities

Research output: Book chapter/Published conference paperChapter (peer-reviewed)peer-review


It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people’s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).
Original languageEnglish
Title of host publicationHealth practice relationships
EditorsNarelle Patton, Joy Higgs, Anne Croker, Diane Tasker, Jill Hummell
Place of PublicationRotterdam
PublisherSense Publishers
Number of pages8
ISBN (Electronic)9789462097889
ISBN (Print)9789462097865
Publication statusPublished - 2014

Publication series

NamePractice, education, work and society

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