@inbook{32b9a42c649144479d75dad8eb1e4d7d,
title = "Expectations and responsibilities",
abstract = "It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people{\textquoteright}s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).",
keywords = "Health practitioner, Mental health practitioner, Health service user, Consumer expectation, Private sector organisation",
author = "Wendy Bowles and Narelle Patton",
note = "Includes bibliographical references.",
year = "2014",
doi = "10.1007/978-94-6209-788-9_12",
language = "English",
isbn = "9789462097865",
series = "Practice, education, work and society",
publisher = "Sense Publishers",
pages = "101--108",
editor = "Narelle Patton and Higgs, {Joy } and Anne Croker and Diane Tasker and Jill Hummell",
booktitle = "Health practice relationships",
}