It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people’s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).
|Title of host publication||Health practice relationships|
|Editors||Narelle Patton, Joy Higgs, Anne Croker, Diane Tasker, Jill Hummell|
|Place of Publication||Rotterdam|
|Number of pages||8|
|Publication status||Published - 2014|
|Name||Practice, education, work and society|