Expectations and responsibilities

Wendy Bowles; Narelle Patton

doi:10.1007/978-94-6209-788-9_12

Expectations and responsibilities

Wendy Bowles, Narelle Patton

Humanities and Social Sciences

Research output: Book chapter/Published conference paper › Chapter (peer-reviewed) › peer-review

Abstract

It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people’s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).

Original language	English
Title of host publication	Health practice relationships
Editors	Narelle Patton, Joy Higgs, Anne Croker, Diane Tasker, Jill Hummell
Place of Publication	Rotterdam
Publisher	Sense Publishers
Chapter	12
Pages	101-108
Number of pages	8
ISBN (Electronic)	9789462097889
ISBN (Print)	9789462097865
DOIs	https://doi.org/10.1007/978-94-6209-788-9_12
Publication status	Published - 2014

Publication series

Name	Practice, education, work and society
Volume	9

UN SDGs

This output contributes to the following Sustainable Development Goal(s)

Access to Document

10.1007/978-94-6209-788-9_12

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title = "Expectations and responsibilities",

abstract = "It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people{\textquoteright}s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).",

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AB - It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people’s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).

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KW - Mental health practitioner

KW - Health service user

KW - Consumer expectation

KW - Private sector organisation

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A2 - Tasker, Diane

A2 - Hummell, Jill

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