Abstract
It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people’s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).
| Original language | English |
|---|---|
| Title of host publication | Health practice relationships |
| Editors | Narelle Patton, Joy Higgs, Anne Croker, Diane Tasker, Jill Hummell |
| Place of Publication | Rotterdam |
| Publisher | Sense Publishers |
| Chapter | 12 |
| Pages | 101-108 |
| Number of pages | 8 |
| ISBN (Electronic) | 9789462097889 |
| ISBN (Print) | 9789462097865 |
| DOIs | |
| Publication status | Published - 2014 |
Publication series
| Name | Practice, education, work and society |
|---|---|
| Volume | 9 |
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Cite this
Bowles, W., & Patton, N. (2014). Expectations and responsibilities. In N. Patton, J. Higgs, A. Croker, D. Tasker, & J. Hummell (Eds.), Health practice relationships (pp. 101-108). (Practice, education, work and society; Vol. 9). Sense Publishers. https://doi.org/10.1007/978-94-6209-788-9_12