Expectations and responsibilities

Research output: Book chapter/Published conference paperChapter (peer-reviewed)

Abstract

It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people’s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).
Original languageEnglish
Title of host publicationHealth practice relationships
EditorsNarelle Patton, Joy Higgs, Anne Croker, Diane Tasker, Jill Hummell
Place of PublicationRotterdam
PublisherSense Publishers
Chapter12
Pages101-108
Number of pages8
ISBN (Electronic)9789462097889
ISBN (Print)9789462097865
DOIs
Publication statusPublished - 2014

Publication series

NamePractice, education, work and society
Volume9

Fingerprint

public advocate
health service
responsibility
private sector
public sector
staff
community
experience

Cite this

Bowles, W., & Patton, N. (2014). Expectations and responsibilities. In N. Patton, J. Higgs, A. Croker, D. Tasker, & J. Hummell (Eds.), Health practice relationships (pp. 101-108). (Practice, education, work and society; Vol. 9). Rotterdam: Sense Publishers. https://doi.org/10.1007/978-94-6209-788-9_12
Bowles, Wendy ; Patton, Narelle. / Expectations and responsibilities. Health practice relationships. editor / Narelle Patton ; Joy Higgs ; Anne Croker ; Diane Tasker ; Jill Hummell. Rotterdam : Sense Publishers, 2014. pp. 101-108 (Practice, education, work and society).
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Bowles, W & Patton, N 2014, Expectations and responsibilities. in N Patton, J Higgs, A Croker, D Tasker & J Hummell (eds), Health practice relationships. Practice, education, work and society, vol. 9, Sense Publishers, Rotterdam, pp. 101-108. https://doi.org/10.1007/978-94-6209-788-9_12

Expectations and responsibilities. / Bowles, Wendy; Patton, Narelle.

Health practice relationships. ed. / Narelle Patton; Joy Higgs; Anne Croker; Diane Tasker; Jill Hummell. Rotterdam : Sense Publishers, 2014. p. 101-108 (Practice, education, work and society; Vol. 9).

Research output: Book chapter/Published conference paperChapter (peer-reviewed)

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AB - It is increasingly recognised that expectations are integral in determining the quality of health services, because expectations strongly affect people’s experiences of health services (AIHW, 2012, p. 32). The New South Wales Ombudsman is an independent body charged with watching over public sector and many private sector organisations and their staff to make sure that they “do their jobs properly and meet their responsibilities to the community” (NSW Ombudsman, 2014).

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KW - Mental health practitioner

KW - Health service user

KW - Consumer expectation

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A2 - Higgs, Joy

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Bowles W, Patton N. Expectations and responsibilities. In Patton N, Higgs J, Croker A, Tasker D, Hummell J, editors, Health practice relationships. Rotterdam: Sense Publishers. 2014. p. 101-108. (Practice, education, work and society). https://doi.org/10.1007/978-94-6209-788-9_12