Exploring the disconnections: Student interaction with support services upon commencement of distance education

Mark Brown; Mike Keppell; Helen Hughes; Natasha Hard; Elizabeth Smith

Exploring the disconnections: Student interaction with support services upon commencement of distance education

Mark Brown, Mike Keppell, Helen Hughes, Natasha Hard, Elizabeth Smith

Research output: Book chapter/Published conference paper › Conference paper

Abstract

While provision of appropriate supports in the first year of study has been found to have a positive effect on student success, supports targeting distance learners are often applied in a 'goulash approach'. Against this backdrop, the research investigated the experiences of first-time distance learners with a view to informing the future design of supports during the early stages of the study lifecycle. The study was framed around Design-Based Research involving a mixed method approach over three phases: a s tocktake of services designed to support distance learning; a pre and post semester survey of first-time distance learners; and a video diary phase that gathered the lived experiences of 20 students upon commencement of their study. Triangulated results of the three phases highlight a disconnection between institutional support and development services and the majority of first-time distance learners who were labelled Self Sufficient Students.

Original language	English
Title of host publication	16th International FYHE Conference 2013: Proceedings
Place of Publication	Wellington
Publisher	FYHE
Pages	1-10
Number of pages	10
Volume	4
ISBN (Electronic)	9780646906157
Publication status	Published - 2013
Event	16th International FYHE Conference 2013 - Museum of New Zealand, Wellington, New Zealand Duration: 07 Jul 2013 → 10 Jul 2013 http://fyhe.com.au/past_papers/papers13/fyhe13_proceedings.pdf

Conference

Conference	16th International FYHE Conference 2013
Country	New Zealand
City	Wellington
Period	07/07/13 → 10/07/13
Internet address	http://fyhe.com.au/past_papers/papers13/fyhe13_proceedings.pdf

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title = "Exploring the disconnections: Student interaction with support services upon commencement of distance education",

abstract = "While provision of appropriate supports in the first year of study has been found to have a positive effect on student success, supports targeting distance learners are often applied in a 'goulash approach'. Against this backdrop, the research investigated the experiences of first-time distance learners with a view to informing the future design of supports during the early stages of the study lifecycle. The study was framed around Design-Based Research involving a mixed method approach over three phases: a s tocktake of services designed to support distance learning; a pre and post semester survey of first-time distance learners; and a video diary phase that gathered the lived experiences of 20 students upon commencement of their study. Triangulated results of the three phases highlight a disconnection between institutional support and development services and the majority of first-time distance learners who were labelled Self Sufficient Students.",

author = "Mark Brown and Mike Keppell and Helen Hughes and Natasha Hard and Elizabeth Smith",

note = "Imported on 03 May 2017 - DigiTool details were: publisher = Wellington: FYHE, 2013. Event dates (773o) = 7-10 July 2013; Parent title (773t) = International First Year in Higher Education Conference.; 16th International FYHE Conference 2013 ; Conference date: 07-07-2013 Through 10-07-2013",

year = "2013",

language = "English",

volume = "4",

pages = "1--10",

booktitle = "16th International FYHE Conference 2013: Proceedings",

publisher = "FYHE",

url = "http://fyhe.com.au/past_papers/papers13/fyhe13_proceedings.pdf",

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T1 - Exploring the disconnections

T2 - 16th International FYHE Conference 2013

AU - Brown, Mark

AU - Keppell, Mike

AU - Hughes, Helen

AU - Hard, Natasha

AU - Smith, Elizabeth

N1 - Imported on 03 May 2017 - DigiTool details were: publisher = Wellington: FYHE, 2013. Event dates (773o) = 7-10 July 2013; Parent title (773t) = International First Year in Higher Education Conference.

PY - 2013

Y1 - 2013

N2 - While provision of appropriate supports in the first year of study has been found to have a positive effect on student success, supports targeting distance learners are often applied in a 'goulash approach'. Against this backdrop, the research investigated the experiences of first-time distance learners with a view to informing the future design of supports during the early stages of the study lifecycle. The study was framed around Design-Based Research involving a mixed method approach over three phases: a s tocktake of services designed to support distance learning; a pre and post semester survey of first-time distance learners; and a video diary phase that gathered the lived experiences of 20 students upon commencement of their study. Triangulated results of the three phases highlight a disconnection between institutional support and development services and the majority of first-time distance learners who were labelled Self Sufficient Students.

AB - While provision of appropriate supports in the first year of study has been found to have a positive effect on student success, supports targeting distance learners are often applied in a 'goulash approach'. Against this backdrop, the research investigated the experiences of first-time distance learners with a view to informing the future design of supports during the early stages of the study lifecycle. The study was framed around Design-Based Research involving a mixed method approach over three phases: a s tocktake of services designed to support distance learning; a pre and post semester survey of first-time distance learners; and a video diary phase that gathered the lived experiences of 20 students upon commencement of their study. Triangulated results of the three phases highlight a disconnection between institutional support and development services and the majority of first-time distance learners who were labelled Self Sufficient Students.

M3 - Conference paper

VL - 4

SP - 1

EP - 10

BT - 16th International FYHE Conference 2013: Proceedings

PB - FYHE

CY - Wellington

Y2 - 7 July 2013 through 10 July 2013

ER -