Exploring the disconnections: Student interaction with support services upon commencement of distance education

Mark Brown, Mike Keppell, Helen Hughes, Natasha Hard, Elizabeth Smith

    Research output: Book chapter/Published conference paperConference paperpeer-review


    While provision of appropriate supports in the first year of study has been found to have a positive effect on student success, supports targeting distance learners are often applied in a 'goulash approach'. Against this backdrop, the research investigated the experiences of first-time distance learners with a view to informing the future design of supports during the early stages of the study lifecycle. The study was framed around Design-Based Research involving a mixed method approach over three phases: a s tocktake of services designed to support distance learning; a pre and post semester survey of first-time distance learners; and a video diary phase that gathered the lived experiences of 20 students upon commencement of their study. Triangulated results of the three phases highlight a disconnection between institutional support and development services and the majority of first-time distance learners who were labelled Self Sufficient Students.
    Original languageEnglish
    Title of host publication16th International FYHE Conference 2013: Proceedings
    Place of PublicationWellington
    Number of pages10
    ISBN (Electronic)9780646906157
    Publication statusPublished - 2013
    Event16th International FYHE Conference 2013 - Museum of New Zealand, Wellington, New Zealand
    Duration: 07 Jul 201310 Jul 2013


    Conference16th International FYHE Conference 2013
    CountryNew Zealand
    Internet address

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