Finding threads, weaving patterns: Using GTM to build a communication evaluation tool in context

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    In many low-income countries, agricultural researchers often work in teams with members from high-income countries and the low-income country to address problems in food security and agricultural production. This is a ‘wickedly’ complex context for communication between team members, particularly as they are culturally, politically and economically as well as geographically dispersed. Using a case study with such team members residing in (low-income) Lao PDR and (high-income) Australia, a study identified the most useful online tools for effective communication between these dispersed team members. Grounded theory methodology (GTM) was used to identify personal and organisational contingencies for communication between 30 team members operating in Lao PDR. These contingencies were operationalised to modify a standard Heuristic Evaluation tool into the Intercultural Heuristic Evaluation Tool, or I-CHET. This tool was used to evaluate the effectiveness of nine information and communication technologies utilised by these team members, including instant messaging, SMS, Facebook and email.
    Original languageEnglish
    Publication statusPublished - 27 May 2021
    EventDocFest 21 - Online, Australia
    Duration: 26 May 202128 May 2021 (Link for 2022 Event)


    ConferenceDocFest 21
    Abbreviated titleOnline conference for PhD students and their supervisors
    OtherAfter a 5-year break DocFest returns as a fully online conference to allow maximum accessibility and a brilliant line-up of keynotes, workshops and panels.

    As a researcher, you will have the opportunity to develop your knowledge and skills, engage in the CSU research community, contribute to knowledge in your chosen discipline, and ultimately make an impact to community, industry and society.

    DocFest21 will offer graduate researchers and their supervisors a range of inspiring and informative sessions and showcase our researchers and their experiences within the CSU community through a range of interactive workshops, panels and breakout sessions.

    There is an opportunity for all HDR candidates and supervisors/staff to present short and long papers on a wide range of themes and a poster competition.

    We will also be presenting the 2021 3-MinuteThesis heats over the three days of the conference.

    Join us on 26-28 May 2021 to celebrate DocFest21! Making the most of your research journey.
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    • DocFest 21

      Wes Ward (Participant)

      27 May 2021

      Activity: Participating in or organising an eventPublic lecture/debate/seminar/presentationAcademic

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