Giving and receiving feedback

Lindy McAllister, Jennifer Schafer

    Research output: Book chapter/Published conference paperChapter in textbook/reference book

    1 Citation (Scopus)

    Abstract

    Whether we realise it or not, we are constantly sending and receiving feedback, as we interact with those around us, which influences our behaviour. Learning how to use this feedback to enhance relationships, teach and learn new skills, and improve performance is an invaluable communication skill. As students, you will learn to give feedback to clients and their families, peers, your educators and healthcare team members, and to receive feedback from them as well. Giving and receiving feedback is complex and potentially problematic. Giving feedback that preserves dignity, and receiving feedback in an open and non-defensive way that facilitates ongoing communication between the communication partners, but that also leads to behavioural change, is a challenge. It requires self-awareness, awareness of others, and understanding of the principles and strategies for giving and receiving feedback.
    Original languageEnglish
    Title of host publicationCommunicating in the health sciences
    Place of PublicationSouth Melbourne, VIC
    PublisherOxford University Press
    Pages141-149
    Number of pages9
    EditionThird / 15
    ISBN (Print)9780195579048
    Publication statusPublished - 2012

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  • Cite this

    McAllister, L., & Schafer, J. (2012). Giving and receiving feedback. In Communicating in the health sciences (Third / 15 ed., pp. 141-149). Oxford University Press.