TY - CHAP
T1 - Giving and receiving feedback
AU - McAllister, Lindy
AU - Schafer, Jennifer
N1 - Imported on 12 May 2017 - DigiTool details were: Edition (250a) = Third; publisher = South Melbourne, VIC: Oxford University Press, 2012. editor/s (773b) = Joy Higgs, Rola Ajjawi, Lindy McAllister, Franziska Trede, Stephen Loftus; Issue no. (773s) = 15; Parent title (773t) = Communicating in the health sciences.
PY - 2012
Y1 - 2012
N2 - Whether we realise it or not, we are constantly sending and receiving feedback, as we interact with those around us, which influences our behaviour. Learning how to use this feedback to enhance relationships, teach and learn new skills, and improve performance is an invaluable communication skill. As students, you will learn to give feedback to clients and their families, peers, your educators and healthcare team members, and to receive feedback from them as well. Giving and receiving feedback is complex and potentially problematic. Giving feedback that preserves dignity, and receiving feedback in an open and non-defensive way that facilitates ongoing communication between the communication partners, but that also leads to behavioural change, is a challenge. It requires self-awareness, awareness of others, and understanding of the principles and strategies for giving and receiving feedback.
AB - Whether we realise it or not, we are constantly sending and receiving feedback, as we interact with those around us, which influences our behaviour. Learning how to use this feedback to enhance relationships, teach and learn new skills, and improve performance is an invaluable communication skill. As students, you will learn to give feedback to clients and their families, peers, your educators and healthcare team members, and to receive feedback from them as well. Giving and receiving feedback is complex and potentially problematic. Giving feedback that preserves dignity, and receiving feedback in an open and non-defensive way that facilitates ongoing communication between the communication partners, but that also leads to behavioural change, is a challenge. It requires self-awareness, awareness of others, and understanding of the principles and strategies for giving and receiving feedback.
KW - Communication
KW - Difficult conversations
KW - Feedback
KW - Health science
M3 - Chapter in textbook/reference book
SN - 9780195579048
SP - 141
EP - 149
BT - Communicating in the health sciences
PB - Oxford University Press
CY - South Melbourne, VIC
ER -