Information in Crisis: Health & technology-related information behaviors of parents in emergency departments

Lisa M. Given, Rebekah Willson, Lauren Albrecht, Shannon D. Scott

    Research output: Book chapter/Published conference paperConference paperpeer-review

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    This research examined the information behavior of parents (including legal guardians) during an emergent health situation with a child. Although many studies examine health-related information behaviors, very few explore health consumers’ information practices during moments of health crisis. This study explored parents’ information needs, source use, and source preferences during a visit to the emergency department. An online questionnaire was administered using iPads given to 897 parents with children at one of 32 participating general emergency departments (ED) across Canada. Before taking their child to the ED, only 38.8% (n=348) of parents looked for information; those who did search looked most frequently for information about specific symptoms or severity of illness. Prior to visiting the ED the sources most frequently accessed were the internet and direct contact with healthcare professionals. At the emergency department, parents’ information needs centred on immediate concerns, including explanations of their child’s illness, treatments, and care instructions. Household income, education level, and parents’ age were factors that affected information seeking in emergent health situations. Overwhelmingly, speaking to a healthcare professional in person is the typical and preferred way to obtain health information when facing a health crisis involving a child. The results have implications for how and when healthcare information is shared; the findings add to the limited research on parents’ information behavior, particularly their roles as information proxies for their children.
    Original languageEnglish
    Title of host publicationASIST' 16: Proceedings of the 79th ASIS&T annual meeting
    Subtitle of host publicationCreating knowledge, enhancing lives through information & technology
    EditorsAndrew Grove, Diane H. Sonnenwald, Lauren Harrison, Catherine Blake, Christian Schlögl, Isabella Peters, Barbara Endler-Jobst, Colleen Cool, Yin-Leng Theng
    PublisherAssociation for Information Science and Technology
    Number of pages10
    ISBN (Electronic)0877155488
    Publication statusPublished - 2016
    Event2016 Annual Meeting of the Association for Information Science and Technology: 79th ASIS&T Annual Meeting - Crown Plaza Copenhagen Towers, Copenhagen, Denmark
    Duration: 14 Oct 201618 Oct 2016

    Publication series

    NameProceedings of the Association for Information Science and Technology
    ISSN (Electronic)0044-7870


    Conference2016 Annual Meeting of the Association for Information Science and Technology
    Abbreviated titleCreating Knowledge, Enhancing Lives through Information Technology
    Internet address


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