Abstract
This paper conceptualizes the developmental paths of information system (IS) capabilities as a network of interrelated constructs, driven by the skills and knowledge of a firm’s IT human resources. Because competitive IS capabilities need to be dynamic and market responsive, changing in tune with technological advances and market needs, organizational support, in particular top management commitment toward IT use and e-business development, is paramount. We posit that in a fast- changing IT environment, dynamic organizational IS capabilities are sources of competitive advantage, offering inimitable differentiation in service responsiveness, which is a key to securing sales in an increasingly customer-centric market. We develop these conceptualizations into a structural equation model and tested 12 hypothesized relationships using data drawn from a survey of 310 fast-growth small-to-medium sized companies in Australia. The test results uphold 8 of the 12 formulated hypotheses, lending support to our conceptualization.
| Original language | English |
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| Title of host publication | PACIS 2010 |
| Place of Publication | Taiwan |
| Publisher | PACIS |
| Pages | 603-614 |
| Number of pages | 12 |
| Publication status | Published - 2010 |
| Event | 14th Pacific Asia Conference on Information Systems: PACIS 2010 - Grand Formosa Regent Hotel, Taipei, Taiwan, Province of China Duration: 09 Jul 2010 → 12 Jul 2010 https://web.archive.org/web/20100621041149/http://www.pacis2010.org/ (Conference website) http://aisel.aisnet.org/pacis2010/ (Conference proceedings) |
Conference
| Conference | 14th Pacific Asia Conference on Information Systems |
|---|---|
| Abbreviated title | Service Science in Information Systems (IS) Research |
| Country/Territory | Taiwan, Province of China |
| City | Taipei |
| Period | 09/07/10 → 12/07/10 |
| Other | The Pacific Asia Conference on Information Systems, sponsored by the AIS, is a premier information systems conference in the Pacific-Asia region, PACIS serves to provide a platform to researchers and practitioners in the field of information technology to share their research findings and practices. |
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