Information System Capabilities as a Driving Force in Enhancing Organizational Performance: An Empirical Study

Bi. Rui, Kosmas X. Smyrnios, Booi Kam

Research output: Book chapter/Published conference paperConference paperpeer-review

5 Citations (Scopus)
251 Downloads (Pure)


This paper conceptualizes the developmental paths of information system (IS) capabilities as a network of interrelated constructs, driven by the skills and knowledge of a firm’s IT human resources. Because competitive IS capabilities need to be dynamic and market responsive, changing in tune with technological advances and market needs, organizational support, in particular top management commitment toward IT use and e-business development, is paramount. We posit that in a fast- changing IT environment, dynamic organizational IS capabilities are sources of competitive advantage, offering inimitable differentiation in service responsiveness, which is a key to securing sales in an increasingly customer-centric market. We develop these conceptualizations into a structural equation model and tested 12 hypothesized relationships using data drawn from a survey of 310 fast-growth small-to-medium sized companies in Australia. The test results uphold 8 of the 12 formulated hypotheses, lending support to our conceptualization.
Original languageEnglish
Title of host publicationPACIS 2010
Place of PublicationTaiwan
Number of pages12
Publication statusPublished - 2010
Event14th Pacific Asia Conference on Information Systems: PACIS 2010 - Grand Formosa Regent Hotel, Taipei, Taiwan, Province of China
Duration: 09 Jul 201012 Jul 2010 (Conference website) (Conference proceedings)


Conference14th Pacific Asia Conference on Information Systems
Abbreviated titleService Science in Information Systems (IS) Research
Country/TerritoryTaiwan, Province of China
OtherThe Pacific Asia Conference on Information Systems, sponsored by the AIS, is a premier information systems conference in the Pacific-Asia region, PACIS serves to provide a platform to researchers and practitioners in the field of information technology to share their research findings and practices.
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