Integrating lived experience in health professional education to promote accessibility and inclusivity

Introduction: For people living with disability, navigating mainstream healthcare presents challenges that restrict access to services and limit participation in health-related decisions, consequently contributing to unmet healthcare needs and poor health outcomes. Recognising the need for accessible and inclusive healthcare, Blue Sky Community Services, Mid North Coast Local Health District, and people with lived experience of disability co-designed a pilot education program to enable staff to work effectively with people with disability and their families.



Objective: To explore the impact and effectiveness of integrating lived experience in health service staff education to improve accessibility and inclusivity for people with disability and their families.

Method: Data were gathered through pre- and post-project semi-structured interviews with people with disability and their families. Staff perspectives were gathered through open response pre- and post-project survey questions, and post-project semi-structured interviews. Data were analysed thematically.

Results: People with lived experience of disability found participating in the project was empowering and a source of pride. Through program participation, staff developed a deeper appreciation of prioritising the perspectives of people with disability and their families. Staff found that engaging with people with lived experience of disability was impactful and memorable.

Conclusion: Healthcare services that are truly accessible and inclusive require that staff are empowered with knowledge, understanding and confidence to work effectively with people with disability and their families. The outcomes of this pilot project highlight the crucial role of lived experience in educating health service staff.