The much publicized potential benefits of information technology (IT) have given rise to an increased use of IT in supply chain management in recent years. However, the impact of IT investment on firm performance remains unresolved. Drawing on the tenets of resource-based view and supply chainmanagement literature, we propose that IT-supported supply chain collaboration activities can transform IT resources into supply chain coordination competencies to achieve customer satisfaction. Based on data from an online survey of 310 Australian fast-growth small-to-medium-sized enterprises, we tested our proposed model using structural equation modeling (SEM). The results of our SEM exercise show that IT resources do contribute to increasing customer satisfaction. While the adoption of IT may be duplicated by other firms, our findings demonstrate that through a process of integrating firm-specific IT resources with their causally complex supply chain collaboration processes, firms can develop their resource bundles into a unique set of IT-enabled supply chain coordination competency over time. Confirming the catalytic role of supply chain collaboration activities and coordination competencies in transforming IT resources into rent-generating assets, we offer an explanation to the inconsistent effects of IT investments on firm productivity.
|Title of host publication||PACIS 2011 Proceedings|
|Subtitle of host publication||Quality Research in Pacific Asia|
|Place of Publication||Australia|
|Publisher||Queensland University of Technology|
|Number of pages||15|
|Publication status||Published - 2011|
|Event||15th Pacific Asia Conference on Information Systems: PACIS 2011 - Queensland University of Technology, Brisbane, Australia|
Duration: 07 Jul 2011 → 11 Jul 2011
https://aisel.aisnet.org/pacis2011/ (Conference proceedings)
|Conference||15th Pacific Asia Conference on Information Systems|
|Abbreviated title||Quality Research in Pacific Asia|
|Period||07/07/11 → 11/07/11|
|Other||The Pacific Asia Conference on Information Systems (PACIS) is the main annual international Information Systems (IS) conference and the only AIS-sponsored conference in the Pacific Asia Region. In 2011, the 15th PACIS was run at Queensland University of Technology (QUT) in Brisbane, Australia, from 7-11 July 2011. The conference was organized jointly by QUT and The University of Queensland.|
Rui, B., Kam, B., & Smyrnios, K. X. (2011). IT Resources, Supply Chain Coordination Competency and Firm Performance: An Empirical Study. In PACIS 2011 Proceedings: Quality Research in Pacific Asia (pp. 1-15). Queensland University of Technology.