Key Success Factors in the Implementation of an Automated Dispensing System in Community Pharmacy

Lesley White

Research output: Book chapter/Published conference paperConference paperpeer-review

693 Downloads (Pure)


This research project was undertaken to determine the factors which influence the success of animplementation of a disruptive technology in a small business context. The technology studiedwas automated dispensing systems (ADSs) which are at an early stage of adoption and representa major innovation in community pharmacy. Twenty interviews were conducted with owners,managers and 10 dispensary assistants from all 11 pharmacies in Australia where ADSs havebeen installed to date. Two main themes were identified from the interviews; pharmacyorganisational characteristics and factors associated with the new technology, the ADS itself.Pharmacy organisational characteristics include factors associated with the leadership, theplanning undertaken, employees, the pharmacy and its processes. Factors associated with theADS included the machine itself, the software, the installation and the vendor.
Original languageEnglish
Title of host publicationMarketing
Subtitle of host publicationShifting the focus from mainstream to offbeat
EditorsSara Denize Daniela Spanjaard, Neeru Sharma Neeru Sharma
Place of PublicationAustralia
Number of pages7
ISBN (Electronic)1863081445
Publication statusPublished - 2008
EventAustralian and New Zealand Marketing Academy Conference - Olympic Park, Sydney, Australia
Duration: 01 Dec 200803 Dec 2008 (conference info)


ConferenceAustralian and New Zealand Marketing Academy Conference
Internet address


Dive into the research topics of 'Key Success Factors in the Implementation of an Automated Dispensing System in Community Pharmacy'. Together they form a unique fingerprint.

Cite this