Leading through emotional labour: Child protection assessment officers in high quality call-centre

Elisabeth Chapman, Michelle Evans

    Research output: Book chapter/Published conference paperConference paperpeer-review

    Original languageEnglish
    Title of host publicationProceedings for the 30th Australian and New Zealand Academy of Management Conference
    Place of PublicationAustralia
    PublisherAustralian and New Zealand Academy of Management
    Pages1-13
    Number of pages13
    Publication statusPublished - 2016
    Event30th Australian and New Zealand Academy of Management Conference: ANZAM 2016 - Queensland University of Technology, Gardens Point Campus, Brisbane, Australia
    Duration: 06 Dec 201609 Dec 2016
    https://anzam2016.com/ (conference website)

    Conference

    Conference30th Australian and New Zealand Academy of Management Conference
    Abbreviated titleUnder new management: Innovating for sustainable and just futures
    Country/TerritoryAustralia
    CityBrisbane
    Period06/12/1609/12/16
    Internet address

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