Managing Relatives' Concerns

Andrew Crowther

Research output: Book chapter/Published conference paperChapter


Contemporary health care is characterised by an ever-increasing awareness on the part of both patients and relatives of the standards of care that should be provided by hospitals and health services. These increased expectations have added another level of complexity to the role of the nurse manager. However, at the same time, they provide opportunities for service improvement and staff development.
Original languageEnglish
Title of host publicationNurse Managers A Guide to Practice
EditorsAndrew Crowther
Place of PublicationAscot Vale, Vic
PublisherAUSMED Publications
Edition1st ed. / 21
ISBN (Print)0975044508
Publication statusPublished - 2004


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