Managing Relatives' Concerns

Research output: Book chapter/Published conference paperChapter

Abstract

As consumers of health services have become more knowledgeable about their care and treatment, their expectations have risen. There has been a similar growth in the knowledge and expectations of the relatives of those receiving care - relatives want and expect high standards of care and treatment. This chapter explores some of the background to relatives' concerns and suggests strategies that can be used by nurse managers when dealing with a concerned relative.
Original languageEnglish
Title of host publicationNurse Managers A Guide to Practice
EditorsAndrew Crowther
Place of PublicationMelbourne
PublisherAUSMED
Pages249-258
Number of pages10
Edition2nd ed. / 21
ISBN (Print)0975044508
Publication statusPublished - 2008

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