Measuring quality in chat reference consortia: A comparative analysis of responses to users' queries

D.L. Meert, Lisa Given

    Research output: Contribution to journalArticlepeer-review

    10 Citations (Scopus)
    61 Downloads (Pure)
    Original languageEnglish
    Pages (from-to)71-84
    Number of pages14
    JournalCollege and Research Libraries
    Volume70
    Issue number1
    Publication statusPublished - 2009

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