Stakeholders such as insurance managers (IMs) in the insurance industry are committed to yet lack the timely and actionable information for alleviating policyholder's mental health concerns and the industry's mental health climate. Existing research has revealed that depression, anxiety, stress, etc., can provide deeper insights into policyholders' mental health states. However, such data remain unexplored for supporting stakeholders and government goals. In this paper, we design an interactive visualization system to provide deeper insight into policyholder's mental health states. Our study has three implications: (i) insurance data are potentially useful for understanding policyholders' mental health; (ii) a dashboard-like visual representation is helpful for the decision-making of Stakeholders; and (iii) some insight into the mental health of Australians have been deduced. Finally, we evaluate the utility of our visualization system by comparing it's features with the existing dashboards.
|Title of host publication||Proceedings of 2020 IEEE International Conference on Behavioural and Social Computing|
|Place of Publication||United States|
|Publisher||IEEE, Institute of Electrical and Electronics Engineers|
|Number of pages||4|
|ISBN (Print)||9781728186061 (Print on demand)|
|Publication status||E-pub ahead of print - 2020|
|Event||The 7th International Conference on Behavioural and Social Computing : BESC 2020 - Bournemouth University (Virtual Conference), Bournemouth, United Kingdom|
Duration: 05 Nov 2020 → 07 Nov 2020
|Conference||The 7th International Conference on Behavioural and Social Computing|
|Period||05/11/20 → 07/11/20|
|Other||The 7th International Conference on Behavioural and Social Computing (BESC2020) will take place in Bournemouth United Kingdom, 5-7 November 2020. The conference is organized by Bournemouth University (Virtual Conference), UK.|
BESC aims to become a premier forum in which academic researchers and industry practitioners from data mining, artificial intelligence, statistics and analytics, business and marketing, finance and politics, and behavioral, economic, social and psychological sciences could present updated research efforts and progresses on foundational and emerging interdisciplinary topics of BESC, exchange new ideas and identify future research directions.