MHIVis: Visual analytics for exploring mental illness of policyholder's in life insurance industry

Md Rafiqul Islam, Shaowu Liu, Imran Razzak, Ashad Kabir, Xianzhi Wang, Peter Tilocca, Guandong Xu

Research output: Book chapter/Published conference paperConference paperpeer-review

Abstract

Stakeholders such as insurance managers (IMs) in the insurance industry are committed to yet lack the timely and actionable information for alleviating policyholder's mental health concerns and the industry's mental health climate. Existing research has revealed that depression, anxiety, stress, etc., can provide deeper insights into policyholders' mental health states. However, such data remain unexplored for supporting stakeholders and government goals. In this paper, we design an interactive visualization system to provide deeper insight into policyholder's mental health states. Our study has three implications: (i) insurance data are potentially useful for understanding policyholders' mental health; (ii) a dashboard-like visual representation is helpful for the decision-making of Stakeholders; and (iii) some insight into the mental health of Australians have been deduced. Finally, we evaluate the utility of our visualization system by comparing it's features with the existing dashboards.
Original languageEnglish
Title of host publication7th International Conference on Behavioural and Social Computing
PublisherIEEE, Institute of Electrical and Electronics Engineers
Number of pages4
Publication statusE-pub ahead of print - 2020
EventThe 7th International Conference on Behavioural and Social Computing : BESC 2020 - virtual conference
Duration: 05 Nov 202007 Nov 2020
https://web.archive.org/web/20201101232532/http://besc-conf.org/2020/index.html

Conference

ConferenceThe 7th International Conference on Behavioural and Social Computing
Period05/11/2007/11/20
OtherThe 7th International Conference on Behavioural and Social Computing (BESC2020) will take place in Bournemouth United Kingdom, 5-7 November 2020. The conference is organized by Bournemouth University (Virtual Conference), UK.

BESC aims to become a premier forum in which academic researchers and industry practitioners from data mining, artificial intelligence, statistics and analytics, business and marketing, finance and politics, and behavioral, economic, social and psychological sciences could present updated research efforts and progresses on foundational and emerging interdisciplinary topics of BESC, exchange new ideas and identify future research directions.
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