This article presents the findings of an examination into private policing of surveillance in injury claims. The article examines the main assumptions in academic and legislative discourse relating to the regulation and control of surveillance within an insurance claim environment. The data is based on Australian 378 insurance claims where the insurer considered undertaking surveillance. The article describes and analyses the results of covert optical video surveillance of claimants in Australia. Specifically, it documents the use of surveillance by insurance companies more as a claims management tool rather than as a means of gathering evidence for future criminal fraud prosecutions.