A substantial body of research examining factors that influence levels of public cooperation and compliance with law enforcement agencies has identified the importance of public satisfaction with the relational or procedural components of interactions between the public and the police. Accordingly, the prevalence of four components of Procedural Justice (PJ), namely a perceived lack of police trustworthiness, respectful treatment of citizens, police neutrality, and opportunities to be heard, in the content of complaints against the New South Wales Police Force, Australia, was expected to be high. Systematic empirical analysis of the content of 2,910 complaints lodged in a 12-month period confirmed the centrality of concerns about police disrespect and untrustworthiness in police-community interactions. Variations in the prevalence of PJ components were observed depending on who initiated the contact, whether the complainant was a suspect or nonsuspect, and the nature of the police conduct leading to the complaint.
|Number of pages||16|
|Journal||Journal of the Institute of Justice and International Studies|
|Publication status||Published - Jan 2013|