Process redesign for time-based emergency admission targets: Staff perceptions of the impact on quality of care

Sandra G. Leggat; Richard Gough; Timothy Bartram; Pauline Stanton; Greg J. Bamber; Ruth Ballardie; Amrik S. Sohal

doi:10.1108/JHOM-08-2015-0114

Process redesign for time-based emergency admission targets: Staff perceptions of the impact on quality of care

Sandra G. Leggat, Richard Gough, Timothy Bartram, Pauline Stanton, Greg J. Bamber, Ruth Ballardie, Amrik S. Sohal

Management and Marketing

Research output: Contribution to journal › Article › peer-review

5 Citations (Scopus)

Abstract

Hospitals have used process redesign to increase the efficiency of the emergency department (ED) to cope with increasing demand. While there are published studies suggesting a positive outcome, recent reviews have reported that it is difficult to conclude that these approaches are effective as a result of substandard research methodology. The purpose of this paper is to explore the perceptions of hospital staff on the impact of a process redesign initiative on quality of care.

Original language	English
Pages (from-to)	939-949
Number of pages	11
Journal	Journal of Health, Organisation and Management
Volume	30
Issue number	6
DOIs	https://doi.org/10.1108/JHOM-08-2015-0114
Publication status	Published - 2016

Grant Number

LP110200528

Access to Document

10.1108/JHOM-08-2015-0114

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Cite this

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Process redesign for time-based emergency admission targets : Staff perceptions of the impact on quality of care. / G. Leggat, Sandra; Gough, Richard; Bartram, Timothy; Stanton, Pauline; Bamber, Greg J.; Ballardie, Ruth; Sohal, Amrik S.

In: Journal of Health, Organisation and Management, Vol. 30, No. 6, 2016, p. 939-949.

Research output: Contribution to journal › Article › peer-review

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AU - G. Leggat, Sandra

AU - Gough, Richard

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AU - Stanton, Pauline

AU - Bamber, Greg J.

AU - Ballardie, Ruth

AU - Sohal, Amrik S.

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