Hospitals have used process redesign to increase the efficiency of the emergency department (ED) to cope with increasing demand. While there are published studies suggesting a positive outcome, recent reviews have reported that it is difficult to conclude that these approaches are effective as a result of substandard research methodology. The purpose of this paper is to explore the perceptions of hospital staff on the impact of a process redesign initiative on quality of care.
G. Leggat, S., Gough, R., Bartram, T., Stanton, P., Bamber, G. J., Ballardie, R., & Sohal, A. S. (2016). Process redesign for time-based emergency admission targets: Staff perceptions of the impact on quality of care. Journal of Health, Organisation and Management, 30(6), 939-949. https://doi.org/10.1108/JHOM-08-2015-0114