Abstract
Hospitals have used process redesign to increase the efficiency of the emergency department (ED) to cope with increasing demand. While there are published studies suggesting a positive outcome, recent reviews have reported that it is difficult to conclude that these approaches are effective as a result of substandard research methodology. The purpose of this paper is to explore the perceptions of hospital staff on the impact of a process redesign initiative on quality of care.
Original language | English |
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Pages (from-to) | 939-949 |
Number of pages | 11 |
Journal | Journal of Health, Organisation and Management |
Volume | 30 |
Issue number | 6 |
DOIs | |
Publication status | Published - 2016 |
Grant Number
- LP110200528